Administrative Operations Lead - HR & Finance

Diversicare of Copper Basin; Ducktown (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401k plan

Tuition reimbursement

Paid time off

Job summary

Diversicare of Copper Basin is seeking an Administrative Operations Coordinator to manage center administrative processes, payroll, workforce, and compliance. You will maintain confidential records, coordinate billing and Medicaid tasks, and partner with leadership to ensure service excellence.

The role emphasizes accuracy, timely reporting, and professional communication with residents, families, staff, and government partners, contributing to a compassionate, efficient care environment.

Qualifications

• High school diploma or GED required; bachelor's preferred.
• 1–3 years in HR, payroll, full-cycle recruiting, accounting, healthcare administration, or related operations preferred.
• Experience with accounts receivable, billing, Medicaid applications, or resident financial services preferred.

Responsibilities

• Coordinate assigned Center administrative processes across business office, human resources, payroll, workforce support, compliance records, and required reporting.
• Maintain organized, confidential, and survey-ready records for resident financial matters, personnel files, payroll, benefits, leave, workers’ compensation, recruitment, onboarding, and compliance documentation.
• Communicate professionally with residents, families, applicants, team members, government agencies, vendors, Center leadership, and company support departments regarding administrative, financial, HR, payroll, workforce, and compliance matters.
• Identify and elevate barriers, documentation issues, employee relations matters, collection concerns, billing issues, payroll concerns, and compliance risks to the appropriate leader or support department.
• Assist with billing, Medicaid coordination, and collections reporting; support month-end and financial reconciliation activities.

Skills

Organizational skills

Analytical skills

Customer service

Problem solving

Communication

Education

Bachelor's degree in HR / business / accounting / finance

High school diploma or GED

Tools

UKG Pro

UKG Workforce Management

iCIMS

PointClickCare

RFMS

Excel

Word

Job description

Diversicare of Copper Basin is seeking an Administrative Operations Coordinator to manage center administrative processes, payroll, workforce, and compliance. You will maintain confidential records, coordinate billing and Medicaid tasks, and partner with leadership to ensure service excellence.

The role emphasizes accuracy, timely reporting, and professional communication with residents, families, staff, and government partners, contributing to a compassionate, efficient care environment.