HR Administrative Assistant

Abacus Staffing; New York (NY); On-site; Full time

Job summary

An established industry player is seeking an HR Administrative Assistant to join their team in a vibrant office environment. This role involves managing a high volume of HR inquiries, processing transactions, and providing excellent customer service. With a focus on confidentiality and ethical standards, you'll utilize your organizational and communication skills to interact with internal and external customers effectively. The position offers a chance to develop your expertise in HR while working alongside a dedicated team. If you are detail-oriented and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Knowledge of employee benefit plans and HR policies is a plus.
• Demonstrated customer service and time management skills.

Responsibilities

• Handle HR inquiries through various communication channels.
• Process HR and Benefits transactions using software programs.
• Maintain confidentiality and adhere to ethical standards.

Skills

Customer Service Skills

Time Management

Organizational Skills

Written Communication

Verbal Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Position Title: HR Administrative Assistant

Position Location: 4 Irving Place, New York, NY, 10003

Remote, Hybrid, In Office: In Office

Days of the week: Monday - Friday

Working Hours: 7:30 AM - 4:00 PM, 30-minute unpaid lunch OR 8:00 AM - 4:30 PM

OT? Not likely

Travel? No

Intended length of assignment: 6 months, potential for extension

Reason for open position: Additional need

Rate Details: $24.50 - $26.50

Potential for Contract Extension or FTE: Contract only

Industry Background: Customer Service, Call Center, or HR experience, Medical Billing

Team Dynamic:

• 15 internal team members
• Internal Customers (Client employees and Client retirees)

Roles and Responsibilities:

• Handle a high volume of Benefits and Human Resources related inquiries through multiple communication channels including service requests, telephone calls, face-to-face, and virtual interactions; create detailed case logs using HR Connect to document all interactions and track work in progress and actions taken.
• Process a variety of HR and Benefits transactions utilizing various software programs.
• Utilize interpersonal and telephone skills in heavy interaction with internal and external customers; demonstrate good oral and written communication skills, and the ability to handle multiple tasks and changing priorities as required.
• Exercise confidentiality and strictly adhere to ethical standards of business conduct at all times.

Must Have Technical or Professional Skills:

• Knowledge and understanding of employee benefit plans and human resource policies is a plus.
• Demonstrated time management and priority setting skills.
• Excellent organizational skills.
• Competent in Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Demonstrated customer service skills.

Flex Skills/Nice to Haves:

• Call Center experience is a plus.

Soft Skills:

• Strong written and verbal communication skills.

Education or Certification Requirements:

• High school diploma or GED.

Interview Process:

2-step process - first with supervisors (MS Teams), second with HM (MS Teams).