HQ Workplace Experience & Facilities Specialist

PTC; Boston (MA); On-site; USD 70,000 - 79,000; Full time

Job summary

PTC's Workplace Experience team in Boston's Seaport HQ is seeking a Coordinator who will be the operations and facilities point person, managing our space, vendors, and internal partners to keep the office running efficiently and welcoming.

You will handle onboarding, mail, room reservations, and on-site events with IT, People, Meetings, and Catering teams, while safeguarding confidentiality and building strong internal relationships.

Qualifications

• 4+ years of relevant working experience in a professional office, hospitality or retail operations environment.
• Strong interpersonal skills with warm demeanor and empathy.
• Proficiency with Microsoft Office Suite; willingness to learn new technologies.
• Ability to stand and lift up to 50 lbs.

Responsibilities

• Be facilities and logistics go-to, coordinating with building partners and vendors to maintain office space, ensuring quality on-time service and a welcoming environment.
• Monitor and respond to internal ticketing system and Teams, providing excellent customer service.
• Manage packages and mail systems (UPS and Envoy) for efficient HQ mail operations.
• Support workplace programs with onboarding, offboarding, ergonomics and other employee-experience initiatives.
• Coordinate calendars, room reservations, catering, tech and facilities support for on-site events.
• Handle confidential and/or sensitive departmental matters with discretion.
• Develop relationships with internal partners, becoming a go-to resource for office-related questions.
• Foster a helpful environment of 'I'm here to help' for employees and visitors.

Skills

Customer service

Facilities coordination

Office operations

Microsoft Office

Communication

Tools

Microsoft Office Suite

Ticketing system

Teams

Job description

PTC's Workplace Experience team in Boston's Seaport HQ is seeking a Coordinator who will be the operations and facilities point person, managing our space, vendors, and internal partners to keep the office running efficiently and welcoming.

You will handle onboarding, mail, room reservations, and on-site events with IT, People, Meetings, and Catering teams, while safeguarding confidentiality and building strong internal relationships.