Houston System Support Engineer — Industrial AI Platform

Vercore; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

TrendMiner in Houston, TX seeks a System Support Engineer (gn) to ensure professional deployment, provide technical support, and assist customers in connecting TrendMiner to multiple data sources. The role emphasizes strong customer care, clear documentation, and hands-on troubleshooting across SaaS and on-premise environments.

You will work with a team to resolve issues, create manuals, and support data integration projects while contributing to product improvements and expansion across North

Qualifications

• Bachelor’s degree in CS or related field or equivalent experience
• Experience with network and security technologies (TCP/IP, DNS, IPsec, TLS/SSL)
• Experience with administering Linux systems and containerization technologies (Docker, Kubernetes)
• Knowledge of authentication and authorization schemes such as Active Directory, SAML, OAuth
• Knowledge of process data historians (AVEVA PI System, AVEVA Historian, AspenTech IP.21, Honeywell PHD, GE Proficy Historian, Yokogawa Exaquantum)
• Knowledge of commonly used database access standards like ODBC
• Working knowledge of SQL and relational databases (e.g. PostgreSQL, MySQL)
• Experience with virtualization (VMware, Hyper‑V) and cloud platforms (AWS, Azure)
• Practical experience with scripting languages like Python
• Hands‑on experience using AI tools (e.g. LLM assistants, AI agents) in technical work and ML concepts to support AI-driven analytics features

Responsibilities

• Provide first- and second-line support to TrendMiner users for technical as well as functional queries and troubleshooting issues
• Assist our customers with their SaaS and on-premise installations and upgrades, covering functional and infrastructural aspects
• Support customer data integration projects
• Transfer knowledge to the team with respect to technical implementation options and make suggestions for future improvements
• Work with our development team to follow up on and resolve support tickets that require third-line support
• Write support documentation, knowledge base articles and manuals for our customers, to scale the support experience

Skills

Linux admin

Docker

Kubernetes

SQL databases

Python scripting

Cloud platforms

AI tooling

Network security

AD/SAML/OAuth

Troubleshooting

Data integration

Log analysis

Education

CS or related field

Tools

PostgreSQL

MySQL

VMware

Azure

AWS

Job description

TrendMiner in Houston, TX seeks a System Support Engineer (gn) to ensure professional deployment, provide technical support, and assist customers in connecting TrendMiner to multiple data sources. The role emphasizes strong customer care, clear documentation, and hands-on troubleshooting across SaaS and on-premise environments.

You will work with a team to resolve issues, create manuals, and support data integration projects while contributing to product improvements and expansion across North