Service Coordinator / Dispatcher

Siemens; Houston (TX); On-site; USD 38,000 - 66,000; Full time

Job summary

Siemens Houston seeks a Service Coordinator/Dispatcher to manage onsite and remote service activities from demand to close-out. You will schedule resources, act as the primary customer contact, and ensure commitments are met for service orders.

Key tasks include handling requests by phone or email, coordinating parts and subcontractors, and assessing costs and scope of work for invoicing. Strong English communication and SAP experience are preferred.

Qualifications

• High school diploma or GED required.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and SAP.
• Verbal and written communication skills in English.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Coordinate the delivery of onsite and remote service activities from demand creation through delivery and close-out.
• Ensure customer expectations and commitments are met by scheduling and dispatching resources.
• Act as primary contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, creating a service work order and scheduling personnel.
• Schedule resources to support standard service agreements.
• Make decisions on scheduling and movement of resources and materials based on urgency and availability.
• Order and track parts and subcontractors for maintenance plans and service calls.
• Evaluate time-and-material service orders for costs and scope; process invoices per billing practices.
• Follow up with customers after completion to ensure satisfaction.

Skills

Organizational skills

Interpersonal skills

Contract comprehension

English communication

Microsoft Office

Education

High school diploma or GED

Associate degree

Tools

SAP

Job description

Position Location:

This role supports our Houston, TX branch location, which serves customers throughout the greater Houston, TX area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Service Coordinator / Dispatchers coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

As a Service Coordinator / Dispatcher, you will:

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• Must have the ability to demonstrate:
• Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate degree
• Experience dispatching/scheduling field personnel/technicians
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

Ready to create your own journey?

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#VeteranCareers #TransitioningServiceMember #MilitarySpouse

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $38,413 - $65,851 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.