Houston Live Chat Support Specialist - Growth & Impact

TradesApp

Georgia

On-site

USD 34,000 - 52,000

Full time

14 days+

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Benefits package

Job summary

Quality Floor Service in Houston, TX is seeking a Live Chat Support Specialist to deliver exceptional customer service through our live chat channel. This full-time, on-site role requires 2+ years in customer service and strong written English skills.

The ideal candidate will multitask across multiple chats, maintain detailed records, and collaborate with other departments to ensure a seamless experience for customers. A competitive salary and benefits package are offered.

Qualifications

High school diploma or equivalent, college degree preferred.
Minimum of 2 years of customer service experience, preferably in a live chat or online support role.
Excellent written communication skills with a strong command of the English language.
Proficiency in typing and using chat software.
Ability to multitask and handle multiple chat conversations simultaneously.
Strong problem-solving skills and the ability to think on your feet.
A positive attitude and a passion for providing exceptional customer service.

Responsibilities

Respond to customer inquiries and provide assistance through our live chat channel.
Utilize product knowledge and company resources to provide accurate and timely responses.
Handle customer complaints and resolve issues in a professional and efficient manner.
Collaborate with other departments to ensure customer satisfaction and a seamless support experience.
Maintain detailed records of interactions with customers and report any recurring issues to management.
Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
Identify and recommend improvements to the live chat support process to enhance the overall customer experience.