Live Chat Support Specialist

TradesApp; Georgia; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Quality Floor Service in Houston, TX is seeking a Live Chat Support Specialist to deliver exceptional customer service through our live chat channel. This full-time, on-site role requires 2+ years in customer service and strong written English skills.

The ideal candidate will multitask across multiple chats, maintain detailed records, and collaborate with other departments to ensure a seamless experience for customers. A competitive salary and benefits package are offered.

Qualifications

• High school diploma or equivalent, college degree preferred.
• Minimum of 2 years of customer service experience, preferably in a live chat or online support role.
• Excellent written communication skills with a strong command of the English language.
• Proficiency in typing and using chat software.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Strong problem-solving skills and the ability to think on your feet.
• A positive attitude and a passion for providing exceptional customer service.

Responsibilities

• Respond to customer inquiries and provide assistance through our live chat channel.
• Utilize product knowledge and company resources to provide accurate and timely responses.
• Handle customer complaints and resolve issues in a professional and efficient manner.
• Collaborate with other departments to ensure customer satisfaction and a seamless support experience.
• Maintain detailed records of interactions with customers and report any recurring issues to management.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Identify and recommend improvements to the live chat support process to enhance the overall customer experience.

Skills

Customer service

Written communication

Typing

Multitasking

Problem solving

Education

High school diploma

College degree preferred

Tools

Live chat software

Job description

Position: Live Chat Support Specialist

Location: Houston, Texas, United States

Summary:

We are seeking a highly skilled and motivated individual to join our team as a Live Chat Support Specialist. As a member of our Quality Floor Service department, you will be responsible for providing exceptional customer service through our live chat channel. The ideal candidate will have previous customer service experience and be proficient in written communication. This is a full-time position based in our Houston, Texas office.

Responsibilities:

• Respond to customer inquiries and provide assistance through our live chat channel
• Utilize product knowledge and company resources to provide accurate and timely responses
• Handle customer complaints and resolve issues in a professional and efficient manner
• Collaborate with other departments to ensure customer satisfaction and a seamless support experience
• Maintain detailed records of interactions with customers and report any recurring issues to management
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers
• Identify and recommend improvements to the live chat support process to enhance the overall customer experience

Requirements:

• High school diploma or equivalent, college degree preferred
• Minimum of 2 years of customer service experience, preferably in a live chat or online support role
• Excellent written communication skills with a strong command of the English language
• Proficiency in typing and using chat software
• Ability to multitask and handle multiple chat conversations simultaneously
• Strong problem-solving skills and the ability to think on your feet
• A positive attitude and a passion for providing exceptional customer service
• Flexibility to work occasional weekends and holidays as needed

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our company.

Please note that this position is based in our Houston, Texas office. Remote work is not available for this role.

Only qualified candidates will be contacted for an interview.

Thank you for your interest in joining our team at Quality Floor Service.