Houston Fire Protection Operations Manager

Impact Fire Services, LLC; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Impact Fire Services, LLC in Houston, TX is seeking an Operations Manager to oversee the service operations of the assigned district, supervise superintendents and technicians, and work with the District General Manager to meet financial and customer satisfaction goals.

The role focuses on safe operations, staff development, and ensuring compliant practices with NFPA codes. It requires leadership, strong communication, and willingness to travel as needed to support customers.

Qualifications

• Minimum of 3 years related operational management experience in fire protection or commercial services.
• NICET or equivalent training; knowledge of NFPA 72.
• Knowledge of product lines and services offered by Impact Fire Services.
• Proficiency with Microsoft Office; quick learner of company systems.

Responsibilities

• Develop financial and operational goals with GM.
• Ensure efficient division operation and personnel productivity.
• Set productivity goals aligned with division priorities.
• Achieve monthly revenue and cost targets; address budget gaps.
• Lead staff to deliver high levels of customer service.
• Learn and ensure compliance with industry codes.
• Protect company assets; perform other tasks as assigned.

Skills

Leadership

Communication

Customer service

Travel willingness

Flexible hours

Education

Bachelor's degree in business/management

Job description

Impact Fire Services, LLC in Houston, TX is seeking an Operations Manager to oversee the service operations of the assigned district, supervise superintendents and technicians, and work with the District General Manager to meet financial and customer satisfaction goals.

The role focuses on safe operations, staff development, and ensuring compliant practices with NFPA codes. It requires leadership, strong communication, and willingness to travel as needed to support customers.