Operations Manager

Impact Fire Services; Elmwood (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Weekly pay every Friday

401(k) company match

Paid time off and holidays

Disability insurance

Training & licensing support

Career advancement opportunities

Job summary

Impact Fire Services is seeking an Operations Manager to oversee Louisiana district operations, supervise field technicians and administrative staff, and drive financial and operational performance. The role emphasizes safety, customer satisfaction, and adherence to industry codes.

You will work with senior management to achieve goals and maintain service excellence. The position requires proven leadership, strong communication, and willingness to travel.

Qualifications

• 3+ years minimum in operational management in fire protection or related services.
• NICET requirements knowledge or equivalent training.
• Understanding of Impact Fire Services' product lines and services.
• Proficient with Microsoft Office and business software.
• Effective interviewing and hiring capabilities.
• Strong customer service orientation and communication.

Responsibilities

• Develop financial and operational goals with the General Manager.
• Ensure efficient operation of the division and productivity of personnel.
• Set monthly revenue and cost control targets.
• Lead technical and administrative staff to deliver high-quality service.
• Ensure compliance with industry codes and safety standards.
• Protect company assets and oversee budgeting and priorities.

Skills

Operational management

NICET knowledge

Product knowledge

Microsoft Office

Interviewing skills

Communication skills

Flexible hours

Travel willingness

Customer service

Organization

Education

Bachelors in management or business administration

Tools

CRM software

Job description

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA.

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

Management operations for Impact Fire Services. Duties will consist of supervision of sales, superintendents, and/or technicians for the Louisiana district. Work to achieve the financial, operational and customer satisfaction goals established by the District General Manager.

JOB SUMMARY

This position is a local operations management position that reports to District General Manager. The Operations Manager is responsible for ensuring the effective operation of the applicable division(s). The Manager will supervise technical and administrative personnel to achieve financial or operational goals. The Manager will be responsible for ensuring customer satisfaction, and responsible for ensuring a safe working environment for technical personnel and ensuring personnel are properly trained.

JOB RESPONSIBILITIES

• Work with the General Manager and other managers to develop financial and operational goals
• Ensure the effective operation of the Division, and the efficiency of personnel.
• Establish productivity goals for the technical and administrative goals that fit in with the tactical priorities of the division.
• Achieve the assigned monthly goals for revenue and cost control; work to correct any budgetary deficiencies
• Lead the technical and administrative personnel in providing a high level of customer service
• Learn and ensure compliance with all applicable industry codes
• Protect the company’s assets
• Perform any other tasks assigned by the General Manager or Managing Member

JOB REQUIREMENTS

• Minimum of 3 years related operational management experience either in the fire protection industry or the commercial customer service business.
• Knowledge of NICET requirements in the industry or equivalent training from manufacturers or institutions.
• Established knowledge of all product lines and services offered by Impact Fire Services.
• Competency with the Microsoft Office Suite and the ability to quickly learn the Company’s information systems applications.
• Well-developed interviewing and hiring skills.
• Strong written and verbal communication skills.
• Ability to work flexible hours including weekends, to meet customer requirements.
• Willingness to travel out of town including overnight lodging.
• Demonstrate a high level of customer service.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.

In addition to the above, the most desirable candidate will have:

• A four-year college degree in management or business administration or comparable experience is a plus
• Industry licensing or certification of competency with fire alarms and commercial sprinkler systems

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.