Fire Protection Service Manager

Impact Fire Services, LLC; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Impact Fire Services, LLC in Houston, TX is seeking an Operations Manager to oversee the service operations of the assigned district, supervise superintendents and technicians, and work with the District General Manager to meet financial and customer satisfaction goals.

The role focuses on safe operations, staff development, and ensuring compliant practices with NFPA codes. It requires leadership, strong communication, and willingness to travel as needed to support customers.

Qualifications

• Minimum of 3 years related operational management experience in fire protection or commercial services.
• NICET or equivalent training; knowledge of NFPA 72.
• Knowledge of product lines and services offered by Impact Fire Services.
• Proficiency with Microsoft Office; quick learner of company systems.

Responsibilities

• Develop financial and operational goals with GM.
• Ensure efficient division operation and personnel productivity.
• Set productivity goals aligned with division priorities.
• Achieve monthly revenue and cost targets; address budget gaps.
• Lead staff to deliver high levels of customer service.
• Learn and ensure compliance with industry codes.
• Protect company assets; perform other tasks as assigned.

Skills

Leadership

Communication

Customer service

Travel willingness

Flexible hours

Education

Bachelor's degree in business/management

Job description

Position is located out of our Houston, Texas district Office.

Manage the service operations of Impact Fire Services assigned location and/or division.To supervise the Superintendents and/or Technicians for the district. Work to achieve the financial, operational and customer satisfaction goals established by the District General Manager.

NATURE OF POSITION:

This position is a local operations management position that reports to District General Manager.The Operations Manager is responsible for ensuring the effective operation of the applicable division(s). The Manager will supervise technical and administrative personnel to achieve financial or operational goals. The Manager will be responsible for ensuring customer satisfaction, and responsible for ensuring a safe working environment for technical personnel and ensuring personnel are properly trained.

JOB RESPONSIBILITIES:

• Work with the General Manager and other managers to develop financial and operational goals
• Ensure the effective operation of the Division, and the efficiency of personnel.
• Establish productivity goals for the technical and administrative goals that fit in with the tactical priorities of the division.
• Achieve the assigned monthly goals for revenue and cost control; work to correct any budgetary deficiencies
• Lead the technical and administrative personnel in providing a high level of customer service
• Learn and ensure compliance with all applicable industry codes
• Protect the company’s assets
• Perform any other tasks assigned by the General Manager or Managing Member

JOB REQUIREMENTS:

• Possess any necessary licensing and certification required by National, State and Local codes.
• Minimum of 3 years related operational management experience either in the fire protection industry or the commercial customer service business.
• NICET or equivalent training from manufacturers or institutions. Working knowledge of NFPA 72.
• Established knowledge of all product lines and services offered by Impact Fire Services.
• Competency with the Microsoft Office Suite and the ability to quickly learn the Company’s information systems applications.
• Well-developed interviewing and hiring skills.
• Strong written and verbal communication skills.
• Ability to work flexible hours including weekends to meet customer requirements.
• Willingness to travel out of town including overnight lodging.
• Demonstrate a high level of customer service.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements

In addition to the above, the most desirable candidate will have:

• A four-year college degree in management or business administration or comparable experience is a plus
• Industry licensing or certification of competency with fire alarms and commercial sprinkler systems