Downtown Onsite IT Engineer – Windows & AD Support

Olmec Systems, LLC.; Houston (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with company matching

Paid time off

Job summary

Olmec Systems, LLC. is seeking an On-Site IT Engineer to be the first point of contact for IT issues at the client’s downtown Houston office. You will troubleshoot hardware, software, and network problems, while ensuring the smooth operation of the client’s IT infrastructure.

The role requires a proactive, customer-focused technologist with strong problem-solving and multi-tasking skills, ready to travel to the Pasadena plant for occasional visits and to support onsite users.

Qualifications

• Proven experience as a Helpdesk Technician or similar role.
• Strong knowledge of Windows desktop OS (Windows 10/11).
• Experience with Active Directory administration and troubleshooting.

Responsibilities

• Provide onsite technical support for Windows desktops, laptops, and end-user devices at the client’s office.
• Manage and troubleshoot Active Directory user accounts, group policies, and permissions.
• Support Microsoft 365 apps and services (Exchange, SharePoint, OneDrive, Teams).
• Perform hardware/software installations, configurations, and upgrades.
• Troubleshoot network connectivity issues and assist with basic network tasks.
• Maintain documentation of support activities and resolutions.
• Collaborate with remote teams and escalate complex issues as needed.
• Educate end-users on best practices and provide training as needed.

Skills

Windows 10/11

Active Directory

Microsoft 365

Networking basics

ConnectWise

Customer service

Problem-solving

Education

CompTIA A+

Microsoft 365 Modern Desktop Administrator

Tools

ConnectWise

Job description

Olmec Systems, LLC. is seeking an On-Site IT Engineer to be the first point of contact for IT issues at the client’s downtown Houston office. You will troubleshoot hardware, software, and network problems, while ensuring the smooth operation of the client’s IT infrastructure.

The role requires a proactive, customer-focused technologist with strong problem-solving and multi-tasking skills, ready to travel to the Pasadena plant for occasional visits and to support onsite users.