On-Site IT Engineer

New Charter, LLC; Houston (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401k with company matching

Paid time off

Job summary

New Charter, LLC is seeking an On-Site IT Engineer to provide frontline IT support at a client site in downtown Houston and occasional visits to the Pasadena plant. You will handle end-user device support, AD user management, MS 365 services, and basic network tasks while collaborating with a larger IT team.

This full-time role requires a proactive, customer-focused approach and the ability to manage multiple tasks in a fast-paced environment.

Job description

On-Site IT Engineer# Join our team!## On-Site IT EngineerApply: Olmec TX - Houston: Full time: Posted Yesterday: JR0967**We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.**Olmec, a New Charter company, is looking for an On-Site IT Engineer. This role will be stationed at our client’s office and will be the first point of contact for all IT related issues. This role will be the first point-of-contact for a client based in downtown Houston. You will be responsible for providing technical support, troubleshooting hardware and software problems, and ensuring the smooth operation of the client’s IT infrastructure. This role requires a proactive individual with excellent problem-solving skills, a customer-focused attitude, attention to detail, and multi-tasking capabilities. You will also be working closely with our larger team of IT professionals who will be available to assist and support you as needed. This position is 5 days a week in our Houston downtown office with occasional visits to the plant in Pasadena, TX. You will need to commute to these locations. The work at the plant will require PPE (hard hat, etc) (it will be provided) when traveling to different buildings in the plant. You will be supporting the plant workers laptops/pcs, general onsite support.**Key Responsibilities:*** Provide onsite technical support for Windows desktops, laptops, and other end-user devices at the client’s office.* Manage and troubleshoot issues related to Active Directory, including user account management, group policies, and permissions.* Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.* Perform hardware and software installations, configurations, and upgrades.* Troubleshoot network connectivity issues and assist with basic network administration tasks.* Maintain accurate documentation of all support activities, including incident reports and resolutions.* Collaborate with remote support teams and escalate complex issues when necessary.* Educate end-users on best practices and provide training as needed.* Ensure timely resolution of all IT issues and provide exceptional customer service.* Managing and prioritizing issues via a ticketing system. **Skills and Qualifications:*** Proven experience as a Helpdesk Technician or similar technical support role.* Strong knowledge of Windows desktop operating systems (Windows 10/11).* Experience with Active Directory administration and troubleshooting.* Proficiency in supporting Microsoft 365 applications and services.* Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).* Excellent problem-solving and analytical skills.* Strong communication and interpersonal skills.* Familiarity with Connectwise ticketing system or other similar software* Ability to work independently and manage multiple tasks simultaneously.* Customer-focused mindset with a dedication to delivering high-quality service.* Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus. **Compensation:*** Annual compensation starting at $75,000 depending on experience* Medical, vision, dental insurance benefits* Responsible time off policy* 401k with company matching **Who We are:**At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (*Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)*