Houston Commercial Ops Specialist: Launch & Optimize

Zipline; Houston (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Zipline invites a Commercial Ops Project Manager to join the Houston team and help scale our growing delivery network.

In this role you will run the Houston commercial cadence, manage merchant handoffs from signed agreement to activation, and own the tools, trackers, and meetings that connect Field Sales and Partner Success. You will balance strategic planning with hands‑on execution in a fast‑paced, cross‑functional environment.

Qualifications

• 1+ years of experience in sales operations, revenue operations, project management, business operations, customer success operations, or a similar cross-functional role.
• Demonstrated ability to manage multiple workstreams, stakeholders, deadlines, and changing priorities.
• Strong project management skills, including turning ambiguous requests into clear plans, owners, milestones, and next steps.
• Excellent written and verbal communication, with the judgment to keep different audiences informed without creating unnecessary noise.
• High attention to detail and a strong bias toward action, ownership, and follow‑through.
• Comfort working with CRM data, spreadsheets, dashboards, and process documentation.
• Ability to analyze information, identify patterns, and translate findings into practical recommendations.
• Comfort working in a fast‑moving environment where priorities may shift as the Houston market develops.

Responsibilities

• Ensure every signed merchant has a clear internal owner, next step, and visible path from agreement through activation.
• Provide commercial leadership with concise updates on progress, risks, decisions needed, and upcoming milestones.
• Deliver assigned special projects with a defined scope, timeline, owners, dependencies, and documented outcome.
• Surface blockers early, recommend a practical path forward, and drive follow‑up until the issue is resolved or handed to a clear owner.
• Field Sales support: Maintain territory and lead lists, support lead routing and pipeline hygiene, prepare pipeline reviews, coordinate sales materials and merchant events, and track follow‑up actions so representatives can spend more time selling.
• Partner Success support: Own the onboarding and launch‑readiness tracker, document owners and next steps, coordinate the internal handoff after signing, and elevate blockers that could delay activation.
• Process improvement: Document workflows and standard operating procedures, identify friction in the sales‑to‑launch lifecycle, clarify ownership, and implement practical improvements with the affected teams.
• Project management: Turn each assigned initiative into a clear project plan with scope, milestones, owners, dependencies, risks, and a regular status update; run working sessions and follow through to completion.
• Special projects: Serve as the directly responsible owner for selected high‑priority initiatives from commercial leadership, especially work that crosses teams or needs short‑term ownership to get established.
• Cross‑functional coordination: Coordinate decisions and dependencies with Operations, Marketing, Product, and other teams; document decisions and make sure each action has an owner.
• Field support: Provide on‑site coordination for Houston merchant events, field activities, and launches when in‑person support is needed; this role supports sales execution but is not the primary owner of prospecting or closing.

Skills

Sales operations

Project management

Stakeholder management

Communication

CRM data analysis

Attention to detail

Cross-functional collaboration

Excel / Google Sheets

Tools

Salesforce

HubSpot

Google Sheets

Excel

Project management tools

Job description

Zipline invites a Commercial Ops Project Manager to join the Houston team and help scale our growing delivery network.

In this role you will run the Houston commercial cadence, manage merchant handoffs from signed agreement to activation, and own the tools, trackers, and meetings that connect Field Sales and Partner Success. You will balance strategic planning with hands‑on execution in a fast‑paced, cross‑functional environment.