Housing Team Leader

Disabled Workers Co-operative; Pennsylvania; On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

33 days annual leave

Pension scheme with employer contrib.

Health cashback plan

Job summary

Papworth Trust is seeking a Housing Team Leader to lead the frontline Housing Management Team, ensuring sustainable tenancies and supportive services for residents. You will oversee tenancy management, income, budgets and service delivery, while driving continuous improvement and strong collaboration with authorities and partners.

The role demands experienced housing leadership, strong communication and a commitment to inclusive, disability-focused approaches within a customer-centered framework.

Qualifications

• An experienced housing professional with strong experience in social housing management and tenancy management.
• Understanding of needs of disabled and vulnerable residents.
• Ability to mentor and develop staff and manage performance.

Responsibilities

• Lead and develop the Housing Management Team to deliver high-quality services.
• Ensure customer-focused delivery and respond to complaints using feedback for service improvement.
• Provide guidance on tenancy management, antisocial behaviour and sustainment to prevent voids.
• Oversee income, budgets, arrears and lettings to ensure value for money.
• Build relationships with residents, local authorities and partner organisations to improve outcomes.

Skills

Housing Management

Leadership

Communication

Data Analysis

Job description

Housing Team Leader

Salary: £39,643.5

Location: Huntingdon

Full/Part Time: Full time

Total Weekly Hours: 37.5, 0900-1700, Monday-Friday

Permanent or Fixed Term: Fixed term until November 2027

Disclosure Barring Service: Enhanced check

About us

Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for who they are, and our mission is for disabled people to have equality, choice and independence.

As a Disability Confident Employer, we welcome applications from disabled candidates and guarantee an interview to those who meet the minimum job criteria.

We provide ongoing support and adjustments for those working with us that have a disability or long-term health condition and can help you obtain Access to Work funding to support you to do your job. You can ask us about reasonable adjustments you’ll need throughout the application and interview process too.

How will I be supporting the work of the Trust?

You will play a key leadership role in supporting the Trust to deliver a high-quality, customer-focused Housing service. You will lead and develop the frontline Housing Management Team, ensuring residents receive effective support while helping to build sustainable tenancies, thriving communities and financially sustainable services.

What does this involve?

• Leading and developing the Housing Team – supervising, supporting and mentoring Housing Officers and the Tenancy Sustainment Officer, encouraging high standards, continuous development and effective performance.


• Putting customers at the heart of the service – ensuring the Customer Charter and service standards are consistently delivered, responding to complaints and using customer feedback to improve services.


• Supporting sustainable homes and communities – providing guidance on tenancy management, antisocial behaviour and tenancy sustainment, while working proactively to prevent failed tenancies and support resident independence.


• Managing homes, income and resources effectively – overseeing voids and lettings, rent and service charge income, arrears and budgets, ensuring homes are re-let efficiently and services provide value for money.


• Working collaboratively to improve outcomes – building strong relationships with residents, colleagues, local authorities and partner organisations, using performance information and shared learning to continually improve the Housing service.

Who are we looking for?

• An experienced housing professional – with strong experience in social housing management, tenancy management and relevant legal processes, alongside an understanding of the needs of disabled and vulnerable residents.


• A confident people leader and communicator – able to mentor, motivate and develop staff, build positive relationships with diverse customers and stakeholders, and communicate clearly and confidently, including in challenging situations.


• An organised, solutions-focused performer – with strong decision-making and workload management skills, able to analyse data, produce reports, meet targets and maintain high-quality, customer-focused services in a changing environment.


• A values-led and inclusive leader – someone who shares Papworth Trust’s values, acts with integrity and accountability, and is committed to equality, diversity, inclusion and positive social change for disabled and vulnerable people.

What you’ll get in return?

• 33 days of annual leave, inclusive of bank holidays (pro rata for part timers)


• annual leave purchase scheme


• Occupational sick pay – 6 weeks full/6 weeks half pay after probation


• Health cashback plan, with money back on things such as dental/optical


• Workplace pension scheme with an enhanced employer contribution


• Plenty of wellbeing support including employee assistance helpline, online apps and mental health first aid and wellbeing discussions


• A ‘Values in Practice’ reward scheme with vouchers for achievements


• Various tax saving incentives such as cycle to work, car purchase and pension via salary exchange Involvement in our employee forum and colleague experience groups, making sure your voice is heard


• Access to ongoing training, learning and development opportunities, including qualifications

Employing Ex-offenders

The Trust undertakes not to discriminate unfairly against any subject of a criminal record check on the basis of a conviction or other information revealed. Please refer to our Disclosure and Barring Service (DBS) Criminal Records Check Policy Statement which you will find at policy-statement-recruitment-of-ex-offenders-v2.0.pdf

Address

People Services Team
Papworth Trust
1 Saxongate Community Learning Centre
Huntingdon
PE Peterborough
PE29 3RR

The Disabled Workers Co-operative Ltd. Reg No. 4418227