Bilingual Rental Housing Support Specialist

Leidos LLC; Albuquerque (NM); On-site; USD 30,000 - 32,000; Full time

Job summary

Leidos is seeking a full-time Bilingual Rental Housing Customer Service Representative at our FHA Resource Center in Albuquerque, NM. The role supports HUD's Office of Single-Family Housing, helping renters, tenants and property managers with resources and referrals for rental assistance and related homeownership programs.

As a Rental Housing Customer Service Representative, you will assist customers by providing information, documenting calls, and using SOPs.

Qualifications

• High School diploma or GED.
• Minimum of two years property management experience plus one year contact center or telephone customer service.
• Bilingual in English and Spanish, both spoken and written.
• Ability to obtain Public Trust Security clearance (credit check and background investigation).
• 9:35 am – 6:05 pm MT in Albuquerque, NM.

Responsibilities

• Field calls on multifamily rental assistance requests per SOPs.
• Handle backup calls regarding buying homes and servicing loans.
• Provide information and resources to customers to deliver service excellence.
• Document customer communications in internal database.

Skills

Bilingual English/Spanish

Customer service

Telephone etiquette

Time management

Education

High School diploma or GED

Tools

MS Office

Job description

Leidos is seeking a full-time Bilingual Rental Housing Customer Service Representative at our FHA Resource Center in Albuquerque, NM. The role supports HUD's Office of Single-Family Housing, helping renters, tenants and property managers with resources and referrals for rental assistance and related homeownership programs.

As a Rental Housing Customer Service Representative, you will assist customers by providing information, documenting calls, and using SOPs.