Housing Stabilization Lead Case Manager

Catholic Charities Of The Diocese Of Oakland; Richmond (CA); On-site; USD 66,000 - 81,000; Full time

Job summary

Paycom - ATS is seeking an Experienced Lead Housing Stabilization Case Manager in Richmond, CA. The role requires directing housing stabilization and case management services for individuals and families facing homelessness or housing instability, while guiding the Housing Services team and coordinating program operations.

The position entails supervising and mentoring Housing Case Managers and Intake Coordinators, overseeing caseloads, and ensuring compliance with documentation standards and

Qualifications

• Bachelor's degree in social work, human services, sociology, psychology, public administration, or related field with 3+ years housing/social services experience.
• Progressively responsible experience in case management, workflow coordination, training or mentoring staff, coordinating workflow, supporting program reporting or quality assurance activities.
• Knowledge of housing stabilization, homelessness prevention, housing assistance programs, case management practices, and community-based social services.

Responsibilities

• Perform all essential functions of a Housing Stabilization Case Manager, including direct client services, and maintain a caseload appropriate to the position’s lead responsibilities and program needs.
• Serve as a lead resource to Housing Case Managers, providing case consultation, technical guidance, coaching, and day-to-day support regarding complex cases, program eligibility, documentation requirements, housing stabilization strategies, financial assistance, and available resources.
• Provide orientation, training, and ongoing guidance to Housing Case Managers and Housing Intake Coordinators regarding program procedures, documentation standards, client service practices, and applicable client management systems.
• May supervise Housing Intake Coordinators, interns, and volunteers, including assigning and reviewing work, providing training and guidance, and supporting professional development.
• Support the Housing Services Division Manager in coordinating case assignments and monitoring case distribution, workload, and workflow across Housing Services programs.
• Conduct and/or coordinate periodic case record and program reviews to assess documentation completeness, eligibility compliance, service delivery, and adherence to program, contract, and funding requirements.
• Support program monitoring and quality assurance activities, including data review, tracking of service and contract deliverables, preparation of program reports, and identification of trends, service gaps, documentation concerns, or operational issues.
• Assist with the development, implementation, and ongoing improvement of Housing Services procedures, workflows, forms, tools, and staff guidance to promote consistent service delivery and documentation practices across programs and locations.
• Serve as a resource to staff when complex client, eligibility, landlord, documentation, or financial-assistance issues arise and elevate matters to the Housing Services Division Manager when appropriate.
• Assist with coordination of housing clinics, office hours, outreach activities, community partner activities, and other Housing Services operations as needed.
• Provide program and direct-service coverage during staff absences, periods of high demand, or other operational needs.
• Participate in team meetings and support communication of program updates, procedural changes, funding requirements, documentation standards, and operational priorities.
• Perform other duties or functions as assigned.

Skills

Leadership

Case management

Training

Quality assurance

Program reporting

Staff supervision

Education

Bachelor's degree

Tools

Microsoft Word

Outlook

Excel

Case management system

Job description

Paycom - ATS is seeking an Experienced Lead Housing Stabilization Case Manager in Richmond, CA. The role requires directing housing stabilization and case management services for individuals and families facing homelessness or housing instability, while guiding the Housing Services team and coordinating program operations.

The position entails supervising and mentoring Housing Case Managers and Intake Coordinators, overseeing caseloads, and ensuring compliance with documentation standards and