Senior Housing Stabilization Lead Case Manager

Catholic Charities East Bay; Richmond (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Catholic Charities East Bay is seeking a Lead Housing Stabilization Case Manager to oversee direct client services and lead a Housing Services team. You will handle case consultations, staff guidance, and ensure compliant documentation across programs in the Bay Area.

The role requires building collaborative relationships with clients, landlords, and partners, plus supervising coordinators and volunteers as needed. Local travel may be involved.

Qualifications

• Bachelor’s degree in social work, human services, sociology, psychology, public administration, or a related field and a minimum of three (3) years of relevant experience in housing, homelessness, or social services; OR, in lieu of a bachelor’s degree, a minimum of five (5) years of relevant experience.
• Demonstrated knowledge of housing stabilization, homelessness prevention, housing assistance programs, case management practices, and community-based social services.
• Experience working effectively with individuals and families from diverse backgrounds, including housing instability or homelessness.
• Ability to establish and maintain professional relationships with clients, colleagues, community partners, landlords, and service providers.
• Strong judgment and ability to interpret and apply program eligibility requirements, policies, procedures, and funding guidelines.
• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel, and ability to learn client management, case documentation, and reporting systems.
• Lived experience with housing services is highly preferred.

Responsibilities

• Perform all essential functions of a Housing Stabilization Case Manager, including direct client services, and maintain a caseload appropriate to the position’s lead responsibilities.
• Serve as a lead resource to Housing Case Managers, providing case consultation, technical guidance, coaching, and day-to-day support regarding complex cases and program requirements.
• Provide orientation, training, and ongoing guidance to Housing Case Managers and Housing Intake Coordinators regarding procedures, documentation standards, and client management systems.
• May supervise Housing Intake Coordinators, interns, and volunteers, including assigning and reviewing work and supporting professional development.
• Support the Housing Services Division Manager in coordinating case assignments and monitoring workload across programs.
• Conduct periodic case record and program reviews to assess documentation, eligibility, and service delivery; identify corrective actions with the Division Manager.
• Support program monitoring and quality assurance activities, including data review and program reporting.
• Assist with development and improvement of Housing Services procedures, workflows, and staff guidance.
• Serve as a resource to staff for complex issues and elevate matters when appropriate.
• Assist with coordination of housing clinics, outreach activities, and partner events.
• Provide program coverage during staff absences or high-demand periods.
• Participate in team meetings and communicate program updates and priorities.
• Perform other duties as assigned.

Skills

Leadership

Quality improvement

Organization

Communication

Analytical skills

Respect & inclusion

Education

Bachelor’s degree or higher in social work, human services, sociology, psychology, public administration, or related field

5+ years in housing/homelessness/social services (alternative to degree)

Tools

MS Office

Job description

Catholic Charities East Bay is seeking a Lead Housing Stabilization Case Manager to oversee direct client services and lead a Housing Services team. You will handle case consultations, staff guidance, and ensure compliant documentation across programs in the Bay Area.

The role requires building collaborative relationships with clients, landlords, and partners, plus supervising coordinators and volunteers as needed. Local travel may be involved.