Housing Stabilization & Case Management Program Lead

The Night Ministry; Chicago (IL); Hybrid; USD 75,000 - 115,000; Full time

Job summary

The Night Ministry in Chicago seeks a Case Management Program Manager to lead adult and youth outreach case management, unifying the continuum to improve housing retention and stabilization. The role designs the service model, sets standards, and guides a defined group of retention clients within a growing program.

The Manager supervises the Case Manager Supervisor for Adult Services and two Youth Outreach Team members, shaping referral pathways, shared workflows, and program alignment with

Responsibilities

• Housing Stabilization: design and implement housing stabilization services and impact metrics for clients housed by adult and youth case managers.
• Carry a defined retention caseload within the time allocation established for this role.
• Integrated Case Management Leadership: own outreach case management outcomes across adult and youth; define success, oversee data entry, report progress to leadership.
• Identify service delivery gaps and lead strategy improvements across both teams.
• Develop and maintain case management protocols and standards, including intake, documentation, and service delivery.
• Coordinate Medical Respite case management as it develops (referrals, discharge and housing-transition planning, and may carry a limited caseload).
• Supervision and Development: supervise the Case Manager Supervisor for Adult Services and the two youth outreach case managers, including performance management and coaching.
• Support the Supervisor in day-to-day supervision, case consultation, and caseload management for the adult team.
• Initiate and oversee the case manager internship program, including curriculum, structure, and evaluation of intern progress.
• Cross-Program Coordination: serve as OHM point of contact for programs that share clients for CM needs.
• Document where referrals, communication, and handoffs break down, and propose workflow improvements.
• Develop and maintain shared referral pathways and handoff processes with program leaders.
• Representation and Documentation: represent outreach case management in cross-departmental discussions, grant meetings, and data management.
• Maintain accurate and timely documentation in EHR, ETO, and HMIS consistent with agency standards.

Job description

The Night Ministry in Chicago seeks a Case Management Program Manager to lead adult and youth outreach case management, unifying the continuum to improve housing retention and stabilization. The role designs the service model, sets standards, and guides a defined group of retention clients within a growing program.

The Manager supervises the Case Manager Supervisor for Adult Services and two Youth Outreach Team members, shaping referral pathways, shared workflows, and program alignment with