Housing Stability & Case Management Leader

The Night Ministry; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

The Night Ministry in Chicago seeks a Case Management Program Manager to lead adult and youth outreach case management as a single, unified continuum. The Manager owns housing retention and stabilization for clients, designs the service model, sets standards, and coordinates with Medical Respite and other agency programs.

The role supervises the Case Manager Supervisor for Adult Services and two Youth Outreach Team members, ensuring outcomes, strategic direction, and protocol development across

Responsibilities

• Design and implement housing stabilization services and impact metrics for CM clients.
• Carry a defined retention caseload within the time allocation for this role.
• Own outreach case management outcomes across adult and youth; oversee data entry and reporting to leadership.
• Identify service delivery gaps and lead strategy improvements across both teams.
• Develop and maintain case management protocols and standards (intake, documentation, service delivery).
• Coordinate Medical Respite case management as it develops (referrals, discharge, housing-transition planning).
• Supervision and development: supervise the Adult Services supervisor and two youth case managers, with coaching and performance management.
• Support the Supervisor in day-to-day supervision, case consultation, and caseload management for the adult team.
• Initiate and oversee the case manager internship program, including curriculum, structure, and evaluation.
• Cross-program coordination: serve as OHM point of contact for Youth Programs, Flexible Housing, The Crib, and West Town.
• Document referrals, communication, and handoffs; propose workflow improvements.
• Develop and maintain shared referral pathways and handoff processes with program leaders.
• Representation and documentation: participate in leadership discussions, grant meetings, and data management.
• Maintain accurate documentation in EHR, ETO, and HMIS per agency standards.

Job description

The Night Ministry in Chicago seeks a Case Management Program Manager to lead adult and youth outreach case management as a single, unified continuum. The Manager owns housing retention and stabilization for clients, designs the service model, sets standards, and coordinates with Medical Respite and other agency programs.

The role supervises the Case Manager Supervisor for Adult Services and two Youth Outreach Team members, ensuring outcomes, strategic direction, and protocol development across