Housing Stability Navigator (Trauma-Informed)

Compass Family Services; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Health insurance and dependent cover

4 weeks vacation first year, 5 weeks 2

Retirement contribution of 5%

Union membership (OPEIU Local 29)

Job summary

Compass Family Services in San Francisco is seeking a Housing Problem Solving Specialist to assist families experiencing a housing crisis. You will assess needs, map resources, and help families access shelter, subsidies and permanent housing options using trauma-informed, strengths-based approaches.

You will connect families to emergency shelters, ensure coordination with Compass's Salesforce database and the city-wide ONE System, and provide referrals while maintaining calm, respectful support

Qualifications

• Background in social work or related field.
• Experience assisting families in crisis.
• Strong interpersonal, listening, and communication skills.
• Proficient in Microsoft Office tools.
• Ability to assess and de-escalate tense situations.
• Demonstrated commitment to diversity, equity, inclusion and belonging.

Responsibilities

• Provide housing problem-solving support to families so they can maintain or secure housing.
• Explain how the homelessness response system works and available options.
• Refer families to emergency shelters, food, and other resources.
• Maintain up-to-date information in Compass's Salesforce database and the ONE System.
• Support families after matching with a housing opportunity to ensure access.
• Assess and de-escalate potentially volatile situations.

Skills

Social work experience

Crisis support

Interpersonal skills

MS Office

De-escalation ability

DEI commitment

Tools

Outlook

Word

Excel

PowerPoint

Job description

Compass Family Services in San Francisco is seeking a Housing Problem Solving Specialist to assist families experiencing a housing crisis. You will assess needs, map resources, and help families access shelter, subsidies and permanent housing options using trauma-informed, strengths-based approaches.

You will connect families to emergency shelters, ensure coordination with Compass's Salesforce database and the city-wide ONE System, and provide referrals while maintaining calm, respectful support