Housing Problem Solving Specialist

Compass Family Services; San Francisco (CA); In loco; USD 37.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance and dependent cover

4 weeks vacation first year, 5 weeks 2

Retirement contribution of 5%

Union membership (OPEIU Local 29)

Descrizione del lavoro

Compass Family Services in San Francisco is seeking a Housing Problem Solving Specialist to assist families experiencing a housing crisis. You will assess needs, map resources, and help families access shelter, subsidies and permanent housing options using trauma-informed, strengths-based approaches.

You will connect families to emergency shelters, ensure coordination with Compass's Salesforce database and the city-wide ONE System, and provide referrals while maintaining calm, respectful support

Competenze

• Background in social work or related field.
• Experience assisting families in crisis.
• Strong interpersonal, listening, and communication skills.
• Proficient in Microsoft Office tools.
• Ability to assess and de-escalate tense situations.
• Demonstrated commitment to diversity, equity, inclusion and belonging.

Mansioni

• Provide housing problem-solving support to families so they can maintain or secure housing.
• Explain how the homelessness response system works and available options.
• Refer families to emergency shelters, food, and other resources.
• Maintain up-to-date information in Compass's Salesforce database and the ONE System.
• Support families after matching with a housing opportunity to ensure access.
• Assess and de-escalate potentially volatile situations.

Conoscenze

Social work experience

Crisis support

Interpersonal skills

MS Office

De-escalation ability

DEI commitment

Strumenti

Outlook

Word

Excel

PowerPoint

Descrizione del lavoro

About the organization

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team

Central City Access Point is a direct entry point for any San Francisco family experiencing homelessness. We provide families with housing problem-solving support, and with connection to homelessness prevention, shelter and housing programs through San Francisco's Coordinated Entry System.

Compensation

$27-31 per hour

Schedule

Full time, Monday - Friday, primarily during standard working hours

Location

37 Grove St, San Francisco

Organizational Core Competencies

Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

What the Housing Problem Solving Specialist will do

The Housing Problem Solving Specialist works directly with families experiencing a housing crisis. This includes assessing families' needs and resources, explaining how the homeless response system works, exploring available housing and shelter options, and providing resources and referrals.

Specific responsibilities include:

• Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problem-solving approaches are trauma-informed and strengths-based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
• Assess families' eligibility for San Francisco's Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing. Help families understand how the system works, and whether and how they can access it.
• Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
• Maintain up to date information about families in both Compass's Salesforce database and the city-wide ONE System.
• Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
• Assess and de-escalate potentially volatile situations.

The Housing Problem Solving Specialist should have these skills

• Relevant experience in social work or a related field
• Experience working with families in crisis
• Excellent interpersonal, listening and communication skills
• Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint
• Ability to assess and de-escalate potentially volatile situations
• Demonstrated commitment to diversity, equity, inclusion and belonging work

Compensation and Benefits

• Salary range: $27 - $31 per hour based on experience, languages spoken and education.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.

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