Housing Stability Navigator & Case Manager

City of Syracuse; City of Syracuse (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Retirement plan

Job summary

The City of Syracuse seeks a CARE Coordinator (Housing Stability) to assist residents facing housing instability by connecting them with housing, legal and social services. You will evaluate inquiries, coordinate referrals, maintain case records, and monitor outcomes with sensitivity and discretion.

This role requires strong communication, confidentiality, and the ability to de-escalate crises while coordinating with city departments and community partners.

Qualifications

• Associate degree in Human Services, Social Work, Sociology, Psychology, Public Administration, Communications, Business Administration, Education or closely related field and 1 year of full-time paid experience.
• High school diploma or equivalent and 3 years of full-time paid experience in housing services, homelessness services, case management, human services, community outreach, constituent services, or closely related field.

Responsibilities

• Receives and responds to constituent inquiries involving housing instability, homelessness, unsafe housing conditions, and related concerns.
• Conducts assessments to determine constituent needs and identifies appropriate housing, legal, social service, and community resources.
• Coordinates referrals and facilitates communication between constituents and service providers to promote successful outcomes; de-escalates distressed constituents.
• Determines urgency and severity of concerns and dispatches or refers matters to appropriate City departments or agencies.

Skills

Housing resources

Case management

CRM systems

Microsoft Office

Communication skills

Confidentiality

De-escalation

Independent judgment

Languages (foreign)

Education

Associate’s degree in Human Services/Related field

High school diploma or GED + 3 years relevant experience

Tools

CRM software

Case management software

Microsoft Office

Job description

The City of Syracuse seeks a CARE Coordinator (Housing Stability) to assist residents facing housing instability by connecting them with housing, legal and social services. You will evaluate inquiries, coordinate referrals, maintain case records, and monitor outcomes with sensitivity and discretion.

This role requires strong communication, confidentiality, and the ability to de-escalate crises while coordinating with city departments and community partners.