Housing Stability & Eviction Prevention Case Manager

Good Shepherd Hamilton & Toronto; Hamilton City (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Education and professional development

Staff recognition programs

Employee Assistance Program (EAP)

Positive work environment

Job summary

Good Shepherd is seeking a housing-focused case manager to provide eviction prevention, housing stability support, and client-centered advocacy for youth, women and families. You will conduct assessments, eligibility determinations, and intakes while working in office and community settings, including hearings and home visits.

The role requires post-secondary education in social services, 1 year of related experience, knowledge of housing systems, and a trauma-informed, housing-first approach.

Qualifications

• Post-secondary education in Social Service or related field is required.
• Minimum 1-year related experience or equivalent combination of education, training and experience in Social Services or a related field
• Knowledge of or willingness to learn about the housing system in the City of Hamilton, the Residential Tenancies Act, and the Ontario Human Rights Code required
• Willingness to offer clients support at Landlord and Tenant Board hearings
• Have strong knowledge of and experience working with a range of issues impacting youth, women, and families including homelessness, violence against women and children, poverty, mental illness and substance use
• Commitment to and experience working within a person-centered, trauma-informed, harm reduction and housing first framework
• Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload
• Ability to work cooperatively and collaboratively within an interdisciplinary team
• CPR certification or willingness to be certified is required
• Valid G license required
• Fluency in a 2nd language is an asset
• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

Responsibilities

• Housing-focused short-term case management, eviction prevention, supportive counselling, education, and advocacy
• Provide eviction prevention services to youth, women and families who are at imminent risk of homelessness and/or need intensive short-term support to stabilize and maintain housing
• Provide advocacy and education regarding the Residential Tenancies Act and the rights and responsibilities of tenants and landlords
• Provide targeted supports in an effort to increase housing stability and prevent future housing loss
• Must be willing to assist in a hands-on capacity with the creation and implementation of client-centered housing plans
• Answer phones, determine program eligibility, conduct assessments and program intakes Work is done in the office and within the community during home visits, accompaniment to appointments, attending Landlord and Tenant Board hearings, and meeting with other community agencies
• Must be comfortable with client advocacy and navigating systems
• To observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd Non-Profit Homes.

Skills

Interpersonal skills

Conflict resolution

Verbal communication

Written communication

Time management

Organization

Prioritization

Team collaboration

Second language

Education

Post-secondary education in Social Service

Job description

Good Shepherd is seeking a housing-focused case manager to provide eviction prevention, housing stability support, and client-centered advocacy for youth, women and families. You will conduct assessments, eligibility determinations, and intakes while working in office and community settings, including hearings and home visits.

The role requires post-secondary education in social services, 1 year of related experience, knowledge of housing systems, and a trauma-informed, housing-first approach.