Housing Stability Case Manager — Supportive Housing

Women In Need, Inc. (Win); New York (NY); On-site; USD 45,000 - 48,000; Full time

Job summary

Women In Need, Inc. (Win) is seeking a Case Manager – Supportive Housing in New York to provide trauma-informed, client-centered case management for families in permanent supportive housing.

You will assess needs, develop ILPs, and connect families with essential services to achieve long-term stability. Responsibilities include intake within 48 hours, ongoing support, landlord and benefits advocacy, and coordination with partners to ensure housing retention and family well-being.

Qualifications

• Bachelor’s degree in social work, human services, psychology, sociology, or a related field.
• Two years of relevant experience preferred.
• Knowledge of trauma-informed care and housing retention practices.

Responsibilities

• Conduct comprehensive family assessments within 48 hours of admission and complete intake documentation.
• Develop, implement, and monitor service plans and ILPs to promote housing stability.
• Provide ongoing case management, crisis intervention, counseling, and trauma-informed support.
• Advocate for clients and connect to benefits, healthcare, education, and community resources.
• Assist families in understanding lease agreements and financial management to prevent arrears.
• Monitor progress, follow up regularly, and document in CARES and other systems.
• Collaborate with property managers and partners to support housing retention and well-being.

Skills

Case management

Trauma-informed care

Crisis intervention

Advocacy

Education

Bachelor’s degree in Social Work or related field

Associate degree + 3 years experience in human services

Job description

Women In Need, Inc. (Win) is seeking a Case Manager – Supportive Housing in New York to provide trauma-informed, client-centered case management for families in permanent supportive housing.

You will assess needs, develop ILPs, and connect families with essential services to achieve long-term stability. Responsibilities include intake within 48 hours, ongoing support, landlord and benefits advocacy, and coordination with partners to ensure housing retention and family well-being.