Housing & Family Stabilization Case Manager

Women In Need (Win); New York (NY); On-site; USD 43,000 - 52,000; Full time

Job summary

Women In Need (Win) is seeking a dedicated Case Manager to support families in our Transitional Housing programs in New York. You will deliver comprehensive case management to help clients overcome barriers, achieve housing stability, increase income, and move toward self-sufficiency through advocacy, coaching, and collaboration with community partners.

You will coordinate assessments, develop ILPs, connect clients to public benefits and services, and maintain accurate documentation to ensure

Qualifications

• Bachelor’s Degree in Social Work or related field with 2 years relevant experience, or an Associate’s with 3 years client-facing experience.
• Experience supporting individuals and families experiencing homelessness or domestic violence.
• Knowledge of strength-based case management, Motivational Interviewing, Trauma-Informed Care.
• Familiar with public benefits, entitlement systems, housing resources, and community-based services.
• Strong organizational, communication, and documentation skills.
• Ability to manage a caseload in a fast-paced environment.

Responsibilities

• Conduct comprehensive assessments and intake documentation for newly arrived families within required timeframes.
• Develop and maintain Individualized Living Plans (ILPs) that support housing, employment, income, and family stability goals.
• Provide case management, crisis intervention, counseling, and supportive services tailored to each family's needs.
• Connect clients to public benefits, healthcare, mental health services, educational opportunities, legal assistance, and community resources.
• Utilize Evidence-Based Practices, Motivational Interviewing, Trauma-Informed Care, and strength-based approaches to support client success.
• Maintain accurate client records, CARES documentation, and program compliance in accordance with DHS, OTDA, and Win standards.
• Collaborate with Housing Coordinators, Income Building staff, Childcare teams, and community partners to advance client goals.
• Monitor client progress, conduct follow-up activities, facilitate referrals, and support families on their path to permanent housing.

Skills

Case management

Crisis intervention

Motivational interviewing

Trauma-informed care

Documentation

Organizational skills

Communication

Education

Bachelor’s Degree in Social Work or related field

Associate’s Degree with 3 years client-facing experience

Job description

Women In Need (Win) is seeking a dedicated Case Manager to support families in our Transitional Housing programs in New York. You will deliver comprehensive case management to help clients overcome barriers, achieve housing stability, increase income, and move toward self-sufficiency through advocacy, coaching, and collaboration with community partners.

You will coordinate assessments, develop ILPs, connect clients to public benefits and services, and maintain accurate documentation to ensure