Family Housing Case Manager: Path to Permanent Housing

Women In Need (Win); New York (NY); On-site; USD 30,000 - 44,000; Full time

Job summary

Women In Need (Win) seeks a dedicated Case Manager to support families in Transitional Housing programs. You will conduct assessments, develop ILPs, and provide tailored case management to help families overcome barriers and achieve housing stability.

You will collaborate with partners, connect clients to benefits and services, and document progress while maintaining compliance with DHS, OTDA, and Win standards.

Qualifications

• Bachelor's degree in Social Work or related field, with 2 years of relevant experience or an Associate's degree with 3 years' experience.
• Experience supporting individuals/families experiencing homelessness or complex life challenges.
• Knowledge of strength-based case management, Motivational Interviewing, Trauma-Informed Care, and client-centered approaches.

Responsibilities

• Conduct comprehensive assessments and complete intake documentation for newly arrived families.
• Develop and maintain Individualized Living Plans (ILPs) supporting housing, employment, income, and family stability.
• Provide case management, crisis intervention, counseling, and supportive services tailored to each family.
• Connect clients to public benefits, healthcare, mental health services, education, legal assistance, and community resources.
• Utilize Evidence-Based Practices and strength-based approaches to support client success.
• Maintain accurate client records, CARES documentation, and program compliance per DHS, OTDA, and Win standards.
• Collaborate with Housing Coordinators, Income Building staff, Childcare teams, and partners to advance goals.
• Monitor progress, conduct follow-ups, facilitate referrals, and support families toward permanent housing.

Skills

Strength-based case management

Motivational Interviewing

Trauma-Informed Care

Education

Bachelor's degree in Social Work or related field

Associate's degree + 3 years experience

Job description

Women In Need (Win) seeks a dedicated Case Manager to support families in Transitional Housing programs. You will conduct assessments, develop ILPs, and provide tailored case management to help families overcome barriers and achieve housing stability.

You will collaborate with partners, connect clients to benefits and services, and document progress while maintaining compliance with DHS, OTDA, and Win standards.