Housing Stability Advocate & Problem-Solver

Waypoint Services; Cedar Rapids (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Waypoint Services in Cedar Rapids, IA is seeking a Prevention & Diversion Navigator to support individuals and families facing housing crises with problem-solving, resource coordination, and ongoing housing stabilization. You will meet clients, develop stabilization plans, track outcomes, coordinate financial assistance and referrals, and work with landlords and partners to prevent homelessness.

This role emphasizes compassion, collaboration, and trauma-informed approaches and carries a

Qualifications

• Bachelor’s degree in Human Services or related field.
• Experience with HMIS, Neighborly, or other case-management systems.
• Experience with homelessness or housing instability contexts.
• Knowledge of Housing First, homelessness prevention, and trauma-informed care.
• Ability to work with diverse racial, cultural and socio-economic backgrounds.
• Strong organizational, documentation, communication, and time-management skills.
• Successful completion of background checks and Neighborly certification.

Responsibilities

• Meet with individuals and families experiencing a housing crisis.
• Develop housing stabilization plans; track client outcomes and maintain case records.
• Coordinate financial assistance, community resources, and referrals.

Skills

Empathy

Problem solving

Organization

Communication

Time management

Relationship building

Collaboration

Education

Bachelor's degree in Human Services or related field

Job description

Waypoint Services in Cedar Rapids, IA is seeking a Prevention & Diversion Navigator to support individuals and families facing housing crises with problem-solving, resource coordination, and ongoing housing stabilization. You will meet clients, develop stabilization plans, track outcomes, coordinate financial assistance and referrals, and work with landlords and partners to prevent homelessness.

This role emphasizes compassion, collaboration, and trauma-informed approaches and carries a