Housing Stability Advocate | Hybrid Schedule

Pinellas County Housing Authority; Largo (FL); Hybrid; USD 34,000 - 41,000; Full time

Job summary

The Pinellas County Housing Authority (PCHA) in Largo, FL, seeks a Housing Advisor to guide Housing Choice Voucher participants through eligibility, recertification, leasing, and program requirements. You will act as a bridge between participants, property owners, and PCHA, ensuring accurate, respectful service and strong public outcomes.

You will manage over 300 active participants, conduct interviews, verify documentation, determine eligibility, prepare leases and communications, and support

Qualifications

• High school diploma or equivalent.
• Five years of satisfactory work experience involving direct interaction with the public.
• A bachelor’s degree in business, social work, or related field preferred.
• Equivalent combination of education, training and related experience may be considered.
• Excellent written communication, interpersonal and organizational skills.
• Strong attention to detail and ability to perform accurate calculations.
• Ability to interpret policies, procedures and regulatory requirements.
• Confidence with computers, office technology and agency software.
• Ability to remain calm, professional and solution-focused with changing priorities.
• Florida driver’s license and ability to meet insurance requirements.

Responsibilities

• Manage annual recertifications and interim changes for a caseload of more than 300 active participants.
• Interview participants and verify household composition, income, assets, deductions, and supporting documentation.
• Determine continued program eligibility and assist with termination when required.
• Prepare leases, briefing materials, participant correspondence, and landlord communications.
• Conduct briefings for new participants and families moving to a new unit.
• Respond professionally to participant and property-owner questions, concerns, and complaints.
• Complete portability lease-ups and support accurate housing assistance payments.
• Prepare required weekly and monthly reports.
• Assist with fraud investigations, repayment calculations, and special assignments.
• Connect participants with community resources that may support housing stability and well-being.

Skills

Public interaction

Communication

Attention to detail

Mathematical calculations

Policy interpretation

Computer skills

Organizational skills

Calm under pressure

Education

High school diploma

Bachelor’s degree preferred

Tools

Office software

Job description

The Pinellas County Housing Authority (PCHA) in Largo, FL, seeks a Housing Advisor to guide Housing Choice Voucher participants through eligibility, recertification, leasing, and program requirements. You will act as a bridge between participants, property owners, and PCHA, ensuring accurate, respectful service and strong public outcomes.

You will manage over 300 active participants, conduct interviews, verify documentation, determine eligibility, prepare leases and communications, and support