Housing Advisor

PINELLAS COUNTY HOUSING AUTHORITY; Largo (FL); On-site; USD 34,000 - 41,000; Full time

Job summary

The Pinellas County Housing Authority (PCHA) in Largo, FL, seeks a Housing Advisor to guide Housing Choice Voucher participants through eligibility, recertification, leasing, and program requirements. You will act as a bridge between participants, property owners, and PCHA, ensuring accurate, respectful service and strong public outcomes.

You will manage over 300 active participants, conduct interviews, verify documentation, determine eligibility, prepare leases and communications, and support

Qualifications

• High school diploma or equivalent.
• Five years of satisfactory work experience involving direct interaction with the public.
• A bachelor’s degree in business, social work, or related field preferred.
• Equivalent combination of education, training and related experience may be considered.
• Excellent written communication, interpersonal and organizational skills.
• Strong attention to detail and ability to perform accurate calculations.
• Ability to interpret policies, procedures and regulatory requirements.
• Confidence with computers, office technology and agency software.
• Ability to remain calm, professional and solution-focused with changing priorities.
• Florida driver’s license and ability to meet insurance requirements.

Responsibilities

• Manage annual recertifications and interim changes for a caseload of more than 300 active participants.
• Interview participants and verify household composition, income, assets, deductions, and supporting documentation.
• Determine continued program eligibility and assist with termination when required.
• Prepare leases, briefing materials, participant correspondence, and landlord communications.
• Conduct briefings for new participants and families moving to a new unit.
• Respond professionally to participant and property-owner questions, concerns, and complaints.
• Complete portability lease-ups and support accurate housing assistance payments.
• Prepare required weekly and monthly reports.
• Assist with fraud investigations, repayment calculations, and special assignments.
• Connect participants with community resources that may support housing stability and well-being.

Skills

Public interaction

Communication

Attention to detail

Mathematical calculations

Policy interpretation

Computer skills

Organizational skills

Calm under pressure

Education

High school diploma

Bachelor’s degree preferred

Tools

Office software

Job description

Job Details: Job Location: Largo, FL 33778, Position Type: Full Time, Education Level: Not Specified, Salary Range: $25.04 - $30.01 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Nonprofit - Social Services, Housing Advisor

Housing Choice Voucher Department
Full-Time | Non-Exempt | Hybrid Schedule Available with Supervisor Approval

Make a Difference Through Housing

At thePinellas County Housing Authority (PCHA), our mission isto provide quality, affordable housing and improve the lives of residents. We are seeking a compassionate, detail-orientedHousing Advisor who is ready to help individuals and families access and maintain safe, stable housing.

In this role, you will guide Housing Choice Voucher participants through eligibility, recertification, leasing, and program requirements. You will serve as an important connection between participants, property owners, community resources, and PCHA—ensuring each interaction is handled accurately, respectfully, and with a commitment to excellent public service.

How You Will Support Our Mission

As a Housing Advisor, you will:

• Manage annual recertifications and interim changes for a caseload of more than 300 active participants.
• Interview participants and verify household composition, income, assets, deductions, and supporting documentation.
• Determine continued program eligibility and assist with the termination process when required.
• Prepare leases, briefing materials, participant correspondence, and landlord communications.
• Conduct briefings for new participants and families moving to a new unit.
• Respond professionally to participant and property-owner questions, concerns, and complaints.
• Complete portability lease-ups and support accurate housing assistance payments.
• Prepare required weekly and monthly reports.
• Assist with fraud investigations, repayment calculations, and special assignments.
• Connect participants with community resources that may support their housing stability and overall well-being.

Living Our Core Values

Accountability

You will manage a high-volume caseload, meet important deadlines, maintain accurate records, and take ownership of providing reliable service to participants and property owners.

Integrity

You will make eligibility and subsidy decisions based on HUD requirements and PCHA policies while protecting confidential information and applying program standards fairly and consistently.

Innovation

You will look for practical ways to improve processes, use technology effectively, and help make program information easier for participants and partners to understand.

Culture of Learning

You will remain open to feedback, stay informed about changing regulations and procedures, share knowledge with coworkers, and continue building your expertise in affordable housing programs.

Qualifications: What You Bring

• High school diploma or equivalent.
• Five years of satisfactory work experience involving direct interaction with the public.
• A bachelor’s degree in business, social work, or a related field is preferred.
• An equivalent combination of education, training, and relevant experience may be considered.
• Excellent written communication, interpersonal, and organizational skills.
• Strong attention to detail and the ability to perform accurate mathematical calculations.
• Ability to interpret policies, procedures, and regulatory requirements.
• Confidence working with computers, office technology, and agency software.
• Ability to remain calm, professional, and solution-focused while managing changing priorities and deadlines.
• FloridaClassE driver’s license and the ability to meet PCHA’s insurance requirements.

Why Join PCHA?

This is more than a paperwork-focused position. It is an opportunity to help families maintain housing stability, support property-owner partnerships, and strengthen the communities we serve. Your workwillhaveadirectandmeaningfulimpactonthelivesofPinellas County residents.

Joinateamwhereaccuracymatters, servicehaspurpose,andeveryemployeecontributes to improvinglives through housing.

PCHA is an EqualOpportunity Employer and provides reasonable accommodations to qualified applicants and employees with disabilities.