Customer Service Representative

Shaker; Shaker Heights (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

The City of Shaker Heights is seeking a courteous receptionist to greet visitors, answer phones, and support front-office operations. This role includes data entry, records management, mail processing, and calendar coordination, with occasional cash handling.

Proficiency in Microsoft Word and Excel, along with strong customer service, is essential. A high school diploma or GED and basic office experience are required, plus a valid Ohio driver’s license.

Qualifications

• Greet visitors, answer phones, and route inquiries per policy.
• Perform data entry and maintain files and reports.
• Handle cash transactions and process payments accurately.

Responsibilities

• Greet visitors and answer phones, directing inquiries as needed.
• Maintain records and organize data in filing systems.
• Process mail and distribute documents.
• Assist in front office scheduling and calendar management.
• Handle cash and credit card payments with accuracy.

Skills

Customer service

Data entry

Cash handling

Office software

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Office Suite

Job description

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The City of Shaker Heights is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. The City does not hire external candidates who use any form of tobacco or nicotine products.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

• Acts as receptionist; greets visitors; answers telephone; retrieves voicemails; receives inquiries, complaints, and service requests and resolves them within the framework of established policies and procedures or forwards them to appropriate party for disposition; assists the public with the completion of standardized forms or documents; reviews completed forms and documents for accuracy.


• Maintains records and files; gathers and organizes data; performs data entry and maintains database; prepares reports as needed.


• Receives, sorts, processes, and distributes incoming and outgoing mail.


• Assists in the management of front office schedule; prepares schedules and calendars; reschedules assignments or meetings as needed; assists with special event coordination.


• Handles cash and processes credit card payments.

KNOWLEDGE, SKILLS AND ABILITIES:

General knowledge of standard office practices, procedures, equipment and office support techniques; thorough knowledge of business English, spelling and arithmetic; general knowledge of departmental operations and services.

Use of Microsoft Office products to include Word and Excel. Skill in the operation of standard office and computer equipment; excellent customer service skills.

Ability to make arithmetic calculations and maintain accurate files and records; ability to follow oral and written instructions; ability to type at a reasonable rate of speed; ability to establish and maintain effective working relationships with associates, other departments, and the general public. Ability to multi-task.

EDUCATION AND EXPERIENCE:

High school diploma or GED and minimal experience in office support, cash handling, and customer service, or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS:

This work is sedentary and requires little to no exertion of force; work regularly requires sitting and occasionally requires standing and walking; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data and operating motor vehicles or equipment; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

SPECIAL REQUIREMENTS:

Valid driver's license in the State of Ohio.