Housing & Shelter Program Floater — On-Call & Flexible Hours

Mission Action, Inc.; San Francisco (CA); Presencial; USD 27 000 - 38 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Long-term disability insurance

Life insurance

Flexible spending account

Commuter benefits

Paid holidays

Paid sick leave

Generous vacation with Summer Recess/W

401(k) with employer matching

Resumo da oferta

Mission Action, Inc. is seeking a Housing and Shelter Program Floater to support residents across housing and shelter programs in San Francisco. The role focuses on safety, crisis response, customer service, and essential administrative duties.

The ideal candidate has experience with HIV/AIDS, youth, families, LGBTQ, and Latinx communities, and can work in a fast-paced, multi-disciplinary team. Bilingual Spanish is a plus; a strong commitment to housing justice is required.

Qualificações

• At least 2 years of direct service experience with HIV/AIDS, youth, families, adults, LGBTQ, and Latinx communities.
• Experience with trauma-informed care among low-income populations and harm-reduction approaches.
• Spanish language preferred but not required.
• Experience with crisis intervention, boundary setting, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency with Microsoft Word, Outlook, and Excel.
• Understanding of homelessness issues in San Francisco and housing justice.
• Commitment to inclusive, multi-cultural programming.

Responsabilidades

• Screen all visitors and act as the first point of contact for residents and guests.
• Establish a welcoming, client-centered environment with high-quality service.
• Oversee building activity, support in challenging situations, crisis intervention, and de-escalation.
• Respond to emergencies following organizational protocol.
• Promote program policies, document incident reports promptly.
• Assist communications with residents regarding support services or property management needs.
• Provide administrative support to the program and property management
• Attend staff trainings, meetings and development activities as requested.
• Perform other duties as assigned.

Conhecimentos

Direct service experience

HIV/AIDS experience

Crisis intervention

Spanish bilingual

Ferramentas

Microsoft Word

Outlook

Excel

Descrição da oferta de emprego

Mission Action, Inc. is seeking a Housing and Shelter Program Floater to support residents across housing and shelter programs in San Francisco. The role focuses on safety, crisis response, customer service, and essential administrative duties.

The ideal candidate has experience with HIV/AIDS, youth, families, LGBTQ, and Latinx communities, and can work in a fast-paced, multi-disciplinary team. Bilingual Spanish is a plus; a strong commitment to housing justice is required.