Housing Floater

Mission Action, Inc.; San Francisco (CA); Sur place; USD 27 000 - 38 000; Temps partiel

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Long-term disability insurance

Life insurance

Flexible spending account

Commuter benefits

Paid holidays

Paid sick leave

Generous vacation with Summer Recess/W

401(k) with employer matching

Résumé du poste

Mission Action, Inc. is seeking a Housing and Shelter Program Floater to support residents across housing and shelter programs in San Francisco. The role focuses on safety, crisis response, customer service, and essential administrative duties.

The ideal candidate has experience with HIV/AIDS, youth, families, LGBTQ, and Latinx communities, and can work in a fast-paced, multi-disciplinary team. Bilingual Spanish is a plus; a strong commitment to housing justice is required.

Qualifications

• At least 2 years of direct service experience with HIV/AIDS, youth, families, adults, LGBTQ, and Latinx communities.
• Experience with trauma-informed care among low-income populations and harm-reduction approaches.
• Spanish language preferred but not required.
• Experience with crisis intervention, boundary setting, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency with Microsoft Word, Outlook, and Excel.
• Understanding of homelessness issues in San Francisco and housing justice.
• Commitment to inclusive, multi-cultural programming.

Responsabilités

• Screen all visitors and act as the first point of contact for residents and guests.
• Establish a welcoming, client-centered environment with high-quality service.
• Oversee building activity, support in challenging situations, crisis intervention, and de-escalation.
• Respond to emergencies following organizational protocol.
• Promote program policies, document incident reports promptly.
• Assist communications with residents regarding support services or property management needs.
• Provide administrative support to the program and property management
• Attend staff trainings, meetings and development activities as requested.
• Perform other duties as assigned.

Connaissances

Direct service experience

HIV/AIDS experience

Crisis intervention

Spanish bilingual

Outils

Microsoft Word

Outlook

Excel

Description du poste

Job Announcement

Housing and Shelter Program Floater

Position: Housing and Shelter Program Floater

Site/Program: Housing and Shelter Programs

Reports to: Director of HSPs (Housing and Shelter Programs) and Associate Manager of HSPs

Compensation: $23.50 per hour. part-time on call, flexible as needed, non-exempt position. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

Deadline: Immediately interviewing on a rolling basis until position is filled.

About the Organization

Mission Action has been growing rapidly; therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Position Summary

The floater is responsible for supporting the health and well-being of residents/participants at different Mission Action housing and shelter programs. In terms of site operations, they will monitor and maintain site safety, respond to emergencies, manage conflict resolution, and provide administrative support. The ideal candidates will have professional and/or lived experience related to HIV/AIDS, youth, families, adults, LGBTQ, and Latinx community.

Responsibilities

• Screen all visitors and act as the first point of contact for residents and guests.
• Establish a welcoming and client-centered environment, while demonstrating high quality customer service.
• Oversee all building activity, providing support to challenging situations, crisis intervention, and de-escalation.
• Respond to emergencies by following the appropriate organizational protocol.
• Promote compliance of program policies and House Rules, documenting incident reports in a timely manner.
• Assist with the communication with residents/participants involving support services or property management needs
• Provide additional administrative support to the program and/or property management
• Participate in staff training, staff meetings, and staff development activities as requested.
• Perform other duties as assigned.

Position Requirements

• At least 2 years of direct service experience with HIV/AIDS, youth, families, adults, LGBTQ, and Latinx communities.
• Demonstrated knowledge/experience working with low-income communities experiencing trauma, and/or substance abuse while practicing a harm reduction model.
• Bilingual (written and oral) in Spanish preferred but not required.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
• A strong commitment to housing justice, as well as inclusive and multi-cultural programming.

Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.