Housing Services Supervisor & Care Coordination Lead

Volunteers of America Southeast Louisiana Inc; Mandeville (LA); On-site; USD 48,000 - 62,000; Full time

Job summary

Volunteers of America Southeast Louisiana Inc in Mandeville, LA, seeks a Housing Supervisor to oversee staff, ensure approved services for persons served, and coordinate housing resources and supportive services for homeless and disabled individuals.

The role includes quality assurance, documentation, crisis response, and collaboration with housing and mental health agencies to ensure continuity of care.

Qualifications

• Bachelor’s degree in Business Administration, Social Work, Human Services, or related field; Master’s degree preferred.
• 3–5 years of experience in housing services or homelessness services.
• Prior supervisory experience including hiring, training and performance management of staff.
• Knowledge of community resources, housing systems, and supportive services.
• Experience with quality assurance, program monitoring, and compliance with regulatory and funding requirements.
• Familiarity with Mental Health Rehabilitation services and care coordination preferred.
• Experience with HMIS or similar database systems.
• Strong organizational, communication, and leadership skills.
• Ability to work independently and respond effectively in crisis situations.
• Valid driver’s license and reliable transportation may be required.

Responsibilities

• Supervise assigned staff including recruitment, onboarding, and ongoing performance management.
• Conduct quality assurance reviews to ensure compliance with agency standards and funding requirements.
• Prepare and maintain accurate reports and documentation of services.
• Ensure quality outcomes are achieved for persons served.
• Act as advocate for persons served.
• Provide crisis support and transportation as needed.
• Maintain up-to-date files and electronic records; enter HMIS data.
• Coordinate transitions to Mental Health Rehabilitation services; ensure proper handoff and follow-up.
• Participate in CoC meetings, referrals, and quality improvement initiatives.

Skills

Leadership

Communication

Crisis response

Supervisory experience

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Social Work

Bachelor’s degree in Human Services

Master’s degree preferred

Tools

HMIS experience

Job description

Volunteers of America Southeast Louisiana Inc in Mandeville, LA, seeks a Housing Supervisor to oversee staff, ensure approved services for persons served, and coordinate housing resources and supportive services for homeless and disabled individuals.

The role includes quality assurance, documentation, crisis response, and collaboration with housing and mental health agencies to ensure continuity of care.