Housing Services: Assistant Director of Operations

University of Miami; Coral Gables (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

University of Miami seeks an Assistant Director, Housing Services to lead occupancy management, review contracts, and supervise the housing assignments team. The role requires overseeing StarRez and access systems, ensuring student housing accuracy, and collaborating with campus partners across departments.

The position emphasizes staff training, crisis response, and continuous improvement of housing processes to support a high-quality student and family experience.

Qualifications

• Leads and manages housing operations with a focus on occupancy and customer service.
• Ensures compliance with ADA, FERPA, HIPAA and related regulations.
• Develops training materials and conducts sessions for staff on StarRez and access systems.

Responsibilities

• Supervise the Manager of Assignments and the Housing Assignments Representative.
• Oversee occupancy verification and audit processes to ensure correct allocations.
• Coordinate with campus partners and lead system enhancements for StarRez/Portal X.

Skills

Leadership

Project management

Customer service

Communication

Regulatory compliance (ADA/FERPA/HIPAA

Education

Bachelor’s Degree in relevant field

Tools

StarRez housing management software

CS-Gold

ONITY access systems

Salesforce

Job description

University of Miami seeks an Assistant Director, Housing Services to lead occupancy management, review contracts, and supervise the housing assignments team. The role requires overseeing StarRez and access systems, ensuring student housing accuracy, and collaborating with campus partners across departments.

The position emphasizes staff training, crisis response, and continuous improvement of housing processes to support a high-quality student and family experience.