Housing Safety Ambassador: De-Escalation & Care

Plymouth Housing Group; Washington (District of Columbia); Presencial; USD 84.700.000 - 93.440.000; Jornada completa

Descripción de la vacante

Plymouth Housing in Washington, DC is seeking a Safety Ambassador to support our Permanent Supportive Housing team. The role focuses on promoting a safe environment by maintaining a physical presence across properties and coordinating with staff to mitigate risks.

You will rove buildings, respond to radio calls, conduct floor checks, and assist with crisis de-escalation, working within harm-reduction and trauma-informed care principles.

Formación

• High school diploma or GED required.
• 1+ year experience in Security Operations.
• Ability to communicate effectively with residents and the public while maintaining professional boundaries.

Responsabilidades

• Liase with buildings and drive across portfolio as needed.
• Build rapport with residents and staff.
• Direct questions to building staff and collaborate on resident plans.
• Mediate conflicts using de-escalation and other techniques.
• Provide safety monitoring and incident reporting.
• Operate radios and respond to emergency needs per Safety Director and Crisis Manager.

Conocimientos

De-escalation

Trauma-informed care

Communication

Conflict mediation

Professional boundaries

MS Office

Teamwork

Educación

High school diploma or GED

Descripción del empleo

Plymouth Housing in Washington, DC is seeking a Safety Ambassador to support our Permanent Supportive Housing team. The role focuses on promoting a safe environment by maintaining a physical presence across properties and coordinating with staff to mitigate risks.

You will rove buildings, respond to radio calls, conduct floor checks, and assist with crisis de-escalation, working within harm-reduction and trauma-informed care principles.