Housing Programs & Intake Specialist

Urban Redevelopment Authority of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 45,000 - 55,000; Full time

Job summary

The Urban Redevelopment Authority of Pittsburgh seeks a Client Relations Specialist to support the Housing Department. The role entails providing responsive, compassionate service while coordinating housing program intake and maintaining client records.

The ideal candidate will have a high school diploma or associate’s degree, with customer service experience and excellent communication skills. This position requires attention to detail and the ability to assist in community outreach events as needed.

Qualifications

• Minimum 2 years experience in customer service or administrative support.
• Experience coordinating meetings and events with attention to deadlines.
• Ability to work some weekend hours for community outreach events.

Responsibilities

• Provide administrative support for housing programs and maintain client records.
• Coordinate housing intake and facilitate referrals for clients.
• Assist with tracking and making edits for various systems.

Skills

Customer service

Communication skills

Attention to detail

MS Office Suite

Education

High School Diploma or Associate’s Degree

Bachelor's Degree in a related field

Tools

SharePoint

CRM databases

Job description

The Urban Redevelopment Authority of Pittsburgh seeks a Client Relations Specialist to support the Housing Department. The role entails providing responsive, compassionate service while coordinating housing program intake and maintaining client records.

The ideal candidate will have a high school diploma or associate’s degree, with customer service experience and excellent communication skills. This position requires attention to detail and the ability to assist in community outreach events as needed.