Housing Pathways Advocate

communityhumanservices; Pittsburgh (Allegheny County); On-site; USD 21,593 - 30,754; Full time

Job summary

The Community Support Specialist (CSS) at Community Human Services works in CHS Shelters to provide case management and supportive services aimed at securing stable housing outside the shelter. The role involves assessments, referrals, benefits assistance, and ongoing coordination with shelter teams to help participants move into permanent housing.

Ideal candidates bring strong communication, empathetic engagement, and organizational skills to support participants, navigate resources, and

Qualifications

• A high school diploma or equivalent, along with a combination of work, education, and life experiences as approved by the agency and funder.
• Act 34 Criminal, Act 33 Child Abuse, and FBI Fingerprint clearances required upon hire; CCM and First Aid/CPR/AED certifications preferred or obtainable.

Responsibilities

• Support the programming in CHS Shelters by working directly with participants enrolled in shelter.
• Empower individuals served in shelter by developing a nonjudgemental, empathetic relationship focused on obtaining housing and reaching participant goals.
• Provide individual assessment of participant needs and conduct shelter program move-ins.
• Facilitate locating and securing housing by completing housing pathway assessment, applications, and referrals for identified housing pathways.
• Create goal plans with program participants and assist the individual in meeting their goals, focusing on income, documents, and housing.
• Meet with shelter program participants weekly to provide case management services focused on obtaining housing outside of the shelter.
• Advocate for appropriate benefits and access to services with external providers.
• Complete referrals and connect participants to relevant community resources.
• Complete case notes and files and maintain documentation in accordance with regulations.
• Support harm reduction, trauma-informed care, and housing first principles.
• Assist individuals in the shelter program with resource navigation, phone calls, and paperwork.
• Develop professional relationships with participants while maintaining boundaries.
• Attend staff meetings and training; collaborate with CHS shelter team and external housing staff.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Cultural competence

De-escalation skills

Organizational skills

Internet research skills

Independent work

Travel ability

Education

High school diploma or equivalent

Job description

The Community Support Specialist (CSS) at Community Human Services works in CHS Shelters to provide case management and supportive services aimed at securing stable housing outside the shelter. The role involves assessments, referrals, benefits assistance, and ongoing coordination with shelter teams to help participants move into permanent housing.

Ideal candidates bring strong communication, empathetic engagement, and organizational skills to support participants, navigate resources, and