Housing Options Assistant

MID DEVON DISTRICT COUNCIL; United States; Remote; USD 29,000 - 37,000; Full time

Job summary

MID DEVON DISTRICT COUNCIL is seeking a Housing Options Assistant to support the Housing Options Team. The role involves assisting with the Devon Home Choice Scheme, providing advice to customers, reviewing cases and maintaining case notes on the system.

You will triage cases, contribute to the duty rota, and collate data for government returns to support funding bids.

Qualifications

• Experience in customer-facing roles is desirable.
• Ability to manage data and support business processes with attention to detail.
• Progress towards Level 3 NVQ in Business Admin/Customer Services preferred.

Responsibilities

• Assist applicants with Devon Home Choice applications.
• Provide advice and signpost customers to other services.
• Review cases and maintain case notes on the system.
• Collate data for government returns.
• Triaging cases and contributing to the duty rota.
• Be the first point of contact for customers approaching the team as homeless.

Skills

Customer service

Data handling

Administrative support

Attention to detail

Education

Level 3 NVQ in Business Admin/Customer Services

Tools

Case management system

Job description

The role of Housing Options Assistant is 37 hours per week and will be responsible for supporting the Housing Options Team.

The successful candidate will have a specific role in the delivery of the day to day management of the Devon Home Choice Scheme. This will involve assisting applicants with their applications, providing advice and support to customers, reviewing cases and providing data.

In addition, the post holder will be the first point of contact for customer's approaching the team as homeless and will be expected to give basic advice and guidance, signposting customers to other services and completing case notes on the system. You will also be involved in triaging cases and a duty rota.

The role will also be responsible for collating data for government returns that are crucial for funding bids.

You will liaise with officers in dealing with customers and other agencies, and provide the full range of other business support as required. In doing so you will be a key point of contact for these function areas.

We are seeking to appoint an enthusiastic individual who would like to work in our busy Public Health and Housing Options Service., An ability to prioritise effectively and be able to manage data/information and support business processes with attention to detail is essential. You will need to hold (or be working towards) relevant qualifications e.g. Level 3 NVQ in Business Admin/Customer Services, and ideally have recent customer services experience in a similar role along with proven business support skills, ideally in a statutory or regulatory environment.