Homechoice Officer

Colchester Borough Homes; United States; Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

LGPS 19.5% employer contrib

Training & progression

Annual leave 23–26 days

Extra 5 days option

Employee Assistance Programme

Smartphone and laptop

Gym membership discount

Volunteering day

Free Flu Jab

Flexible/Agile working

Professional subscription

Eye tests and glasses subsidy

Job summary

Colchester Borough Homes is seeking an Innovative Homechoice Officer with a solid understanding of the Housing Act 1996, Part 6 as it applies to Allocations and the Housing register. You will support applicants to the Gateway to Homechoice Register, process applications, advertise properties and shortlist suitable tenants within set timeframes.

You will also advise customers on housing options, handle welfare requests, develop customer information for the website, and run routine reports while

Qualifications

• Good understanding of the Housing Act 1996, Part 6 as it applies to Allocations and the Housing register.
• Ability to provide comprehensive service for applicants to Gateway to Homechoice Register.
• Experience in developing information for customer web pages and running reports.

Responsibilities

• Process applications and ensure properties are advertised within required timeframes.
• Shortlist applicants for properties and provide housing options guidance to customers.
• Process medical and welfare requests consistently and appropriately.
• Update databases and generate reports to support service delivery.
• Travel between office locations and work remotely as required.

Skills

Housing Act knowledge

Communication

Organisational skills

Prioritisation

Job description

We are looking for an Innovative Homechoice Officer with a good level of understanding of the Housing Act 1996, Part 6 as it applies to Allocations and the Housing register. The role will provide a comprehensive service for applicants to Gateway to Homechoice Register. Ensuring that the appropriate applications are processed, properties advertised, and applicants shortlisted for properties, within the required timeframes. To give the relevant advice to customers about their housing options and ensuring that medical and welfare requests are processed consistently and appropriately. Tasks will range from contributing to the development of an appropriate suite of information for the customer which will be included on the website to running reports and updating databases. Organisational skills and the ability to prioritise your work will be essential. You will have a positive can-do attitude and an ability to communicate at all levels, and through all forms. It is essential that you can manage a large and varied workload, and can evidence this with previous experience. The role may require you provide support across the Borough. You will be expected to travel between our different office locations, working proactively at home or in other remote locations as the business requires.

We offer a range of benefits which include:

• Local Government Pension Scheme with a 19.5 % employer contribution
• Excellent training, development, and progression opportunities
• Generous annual leave entitlement, 23 days annual leave (increasing to 26 days after 5 years' service), plus bank and public holidays and two extra company holidays during the Christmas period.
• The opportunity to buy up to another 5 days holiday, subject to conditions
• Access to the Employee Assistance Programme
• Provision of a smartphone and laptop
• Discounted gym member - corporate membership rate at Leisure World and the Northern Gateway.
• 1 Volunteering Day per year
• Free Flu Jab
• Exceptional flexible working arrangement
• Agile Working at Colchester Borough Homes means having some flexibility about when, where and how we work to best meet the needs of our role and service area.

Other employee benefits include payment of a professional subscription, Free yearly eye tests plus a contribution towards glasses for VDU use.