customer service advisors

Beyond Housing; United States; Remote; USD 24,000 - 32,000; Full time

Benefits offered by this job

Agile working arrangements including W

Annual leave and bank holidays

Real Living Wage commitment

Good pension scheme

Wellbeing and career development

Cycle to Work

Retail discounts

Salary sacrifice electric vehicle

Job summary

Beyond Housing in Scarborough is seeking a customer service advisor to join our team for full-time or part-time hours. You will handle a range of administrative tasks and be the first point of contact for customers, delivering an excellent and efficient service.

The role involves managing payments, repairs, complaints, housing applications and tenancy management in a fast-paced, target-driven environment. You will work with a supportive team led by the Service Centre Team Leader, with

Qualifications

• Must be resilient, professional and friendly.
• Ability to manage a range of administrative tasks and communications channels.
• Experience as first point of contact for customers, delivering timely, effective support.

Responsibilities

• Handle a wide range of enquiries including payments, repairs, complaints, housing applications and tenancy management.
• Be the first point of contact for Beyond Housing customers, providing excellent and efficient service.
• Manage multiple communication channels, telephone calls and face-to-face interactions, sometimes in challenging situations.
• Work in a fast-paced, target-driven environment where organisation and information retention are essential.

Skills

Customer service

Administration

Communication

Face-to-face interaction

Resilience

Job description

We are looking for a full time and two part time customer service advisors to join our team in Scarborough, to carry out a range of administrative tasks and be the first point of contact for Beyond Housing customers, providing an excellent and efficient customer service.

The full time role is 37 hours per week, and the part time roles are both 18.5 hours per week.

You’ll need to be resilient, professional, and friendly, with the confidence to manage a variety of administrative tasks, communication channels, telephone calls, and face-to-face customer contact - sometimes in challenging situations.

The team handles a wide range of enquiries, including payments, repairs, complaints, housing applications and tenancy management. It’s a face-paced, target-driven job where being organised and retaining key information is essential to delivering timely, effective support to your team and customers.

Faye Moir is our Service Centre Team Leader, so if you fancy an informal chat about the role, why not give them a call on 07791 769918.

Since 2018, Beyond Housing has been providing homes, strengthening communities and creating opportunities for people across the north east and North Yorkshire.

Today, we provide over 15,000 homes, support more than 30,000 customers and employ over 800 colleagues, all united by a shared purpose: to provide homes customers want, services they value, places they are proud of, all delivered by people who care.

We believe everyone deserves the opportunity to thrive. That’s why we’re passionate about helping our customers and communities succeed, while creating a workplace where our colleagues can do the same. Our values shape everything we do. We are considerate, collaborative, ambitious and accountable, and we’re looking for people who share those values and want to make a difference.

Our workplaces are designed to encourage collaboration, innovation and wellbeing. We strive to create an environment where colleagues feel valued, supported and empowered to bring their best selves to work and make a real impact every day.

As we continue to grow, so do our ambitions, which is why we’re always looking for talented people to join us on our journey and help shape the future of Beyond Housing. The work can be challenging, but it’s also rewarding, meaningful and inspiring. Every day brings an opportunity to change lives and strengthen local communities.

At Beyond Housing, we’re committed to creating an inclusive workplace where everyone feels they belong. FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) is at the heart of everything we do, helping us build a culture where people are valued, heard and supported. We welcome applications from people of all backgrounds and are dedicated to ensuring a fair and accessible recruitment process.

At Beyond Housing, our colleagues genuinely care about making a difference to the lives of our customers and communities. We believe that when people feel supported, valued and empowered, they can achieve great things. That’s why we offer a fantastic benefits package designed to support your wellbeing, work-life balance and future ambitions.

Our benefits include:

• Agile working arrangements, including the opportunity to work from home up to two days a week (where the role allows) after your induction period
• Generous annual leave entitlement, with up to 39 days including bank holidays after five years' service, plus the option to purchase additional leave
• Competitively benchmarked salaries with annually negotiated cost of living increases
• Commitment to pay at least the Real Living Wage as defined by the Real Living Wage Foundation
• Good pension scheme with generous employer contributions
• A strong focus on colleague wellbeing, inclusion and career development
• Life assurance and compassionate time off when you need it
• Health cash plan, giving support for dental, optical and complementary treatments, plus free flu vaccinations
• Colleague recognition programmes including Cheers for Peers, Star of the Quarter and our annual Star Awards
• Long service awards recognising every five years of service
• Cycle to Work scheme and cycle parking
• Retail discounts and cashback offers at a range of national retailers and leisure providers
• Salary sacrifice electric vehicle scheme to support sustainable and affordable travel.

Learn more about our benefits and much more on our dedicated careers webpage.