Housing Operations Coordinator

The Ohio State University; Columbus (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

The Ohio State University is seeking a Housing Operations Coordinator within the Student Life division, Columbus Housing and Residence Education. The role leads financial transactions, contract processing, and ESA/ADA conformance, while coordinating with campus partners to support 16,000 residential students across four campuses.

Reporting to the Assistant Director, you will handle payments, occupancy data, staff training, and customer inquiries, ensuring FERPA, PCI, IDP, and GLA compliance

Qualifications

• High School diploma or GED. 2 years of relevant experience required.
• Desires: Associate degree in relevant field. 4 or more years of relevant experience

Responsibilities

• Process financial transactions related to housing contracts and payments.
• Manage in-person and phone-based credit card payments.
• Respond to inquiries via departmental email and Student Life channels.
• Train student staff on room changes, contract deadlines, and regulations.
• Liaise with campus partners and maintain FERPA/PCI compliance.
• Provide accurate assignment information in occupancy management software.

Skills

2 years of relevant experience

4+ years of relevant experience

Education

Associate degree in relevant field

Job description

Housing Operations Coordinator

Department: Student Life | Columbus Housing and Residence Education

The Housing Operations Coordinator functions as an integral member of the Housing and Residence Education (HRE) team. HRE is comprised of over 60 full-time staff members, 20 graduate and 800 undergraduate student staff members. The staff support over 16,000 residential students on 4 campuses.

Reporting to the Assistant Director in HRE Housing Services, this position provides broad leadership and independent decision making in processing financial transactions related to housing contracts and assignments; completing and submitting accurate and detailed financial transaction statements for payments submitted via check and credit card; processing completed contracts; reviewing requests and communicating decisions regarding Emotional Support Animals (ESAs) and Service/Assistance Animals in compliance with ADA/HUD standards and guidelines in partnership with The Ohio State University Student Life Disability Services Office and ADA Coordinator Office; managing assignment information in the department's housing occupancy management software related to room/assignment changes; anticipating, recognizing, and solving complex issues and concerns that arise with our customers while staying in compliance with University procedures and expectations regarding the Family Educational Rights and Privacy Act (FERPA), Payment Card Compliance (PCI), Institutional Data Policy (IDP), and Gramm-Leach-Bliley Act.

The Housing Operations Coordinator is responsible for processing in person and over the phone credit card payments; ensuring student billing is reflective of their Tuition Guarantee cohort requiring extensive understanding of the cohort structures and impacts on student fees; responding to inquiries or concerns submitted to the Housing and Residence Education departmental email account; assisting in training student and full-time staff on processes and procedures related to room changes, contract information with deadlines, and the University On Campus Housing Regulation (Columbus and Wooster/ATI Campuses); communicates with students, faculty, staff and parents regarding contractual Terms and Conditions; serves as a point of contact and liaison between Housing Services and Student Life Financial Management, Student Life Facilities, Environmental Services, Student Life Disability Services, and other campus partners, and routinely works and communicates effectively with the Housing and Residence Education Administrative Coordinators, Hall Directors, and Assistant Hall Directors.

QUALIFICATIONS

Required: High School diploma or GED. 2 years of relevant experience required

Desires: Associate degree in relevant field. 4 or more years of relevant experience

Additional Information

PAY RANGE: $16.65 to $21.77 The offer for this position will fall within this range based on internal equity, the unit's available budget, and the selected candidate's qualifications.

Career Roadmap Designation

https://hr.osu.edu/career-roadmap/

Function: Student Life

Sub Function: Housing and Residence Life

Career Level: T3

The Office of Student Life fosters students' development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location: Lincoln Tower (0271) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.