Housing Operations & Compliance Coordinator

Colonial Group; Chelsea, Northern (MA, KY); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Bay Cove Human Services in the Greater Boston area seeks a Housing Operations Coordinator to oversee housing and leasing operations, tenant documentation, and reporting. You will collaborate with service providers and property owners to ensure efficient, compliant housing programs that promote stable tenancies and independence.

This non-exempt role requires strong data management, familiarity with leasing databases (AppFolio preferred), and travel across the Metro Boston region.

Qualifications

• Minimum 2 years of experience in housing/leases or similar duties.
• Understanding of contracts and legal leasing requirements.
• Experience with leasing databases (AppFolio or similar).
• Strong data management, documentation, and record-keeping skills.
• Professional writing, communication, and interpersonal abilities.
• Ability to travel across the Metro Boston region and possess a valid driver’s license.

Responsibilities

• Manage leasing databases, upload documents, conduct routine audits, and train staff on systems.
• Maintain accurate tenant and unit records (leases, subleases, incidents, violations, rent docs).
• Coordinate recurring team and provider meetings (program, vacancy, manager).
• Manage coordinated entry processes, track vacancies, and support move-ins with providers/owners.
• Monitor compliance with project requirements and deadlines; track follow-up docs.
• Collect tenant rent, prepare monthly reports, and issue late payment notices.
• Prepare documents for Tenancy Support Manager to support lease-up activities.
• Coordinate with Finance for monthly active lease payment reports; ensure landlord payments.
• Generate and analyze housing data; create stakeholder materials; manage access keys.
• Review vendor invoices and reconcile program expenses with Finance.

Skills

AppFolio

Data management

Organization

Communication

Driver's license

Tools

AppFolio

Windows/Word/Google Apps

Job description

Bay Cove Human Services in the Greater Boston area seeks a Housing Operations Coordinator to oversee housing and leasing operations, tenant documentation, and reporting. You will collaborate with service providers and property owners to ensure efficient, compliant housing programs that promote stable tenancies and independence.

This non-exempt role requires strong data management, familiarity with leasing databases (AppFolio preferred), and travel across the Metro Boston region.