Housing & Essential Needs Case Manager - Hybrid

Share; Vancouver (WA); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with match

Paid time off (PTO)

Job summary

Share’s Housing & Essential Needs (HEN) program seeks a Case Manager to provide individualized outreach, housing navigation, and case management support to move clients toward stable housing. The role emphasizes Housing First principles, collaboration with landlords and service providers, accurate HMIS records, and compliant documentation.

Typical schedule is Monday–Friday, onsite/hybrid with 40 hours weekly.

Qualifications

• High School Diploma or GED plus a minimum of 4 years of direct, face-to-face field experience in homeless outreach, shelter operations, substance use recovery, peer advocacy, or crisis stabilization.
• Demonstrated ability to engage respectfully with people experiencing homelessness, poverty, disabilities, and diverse backgrounds.
• Ability to organize a caseload, multitask, prioritize deadlines, maintain accurate records, and use electronic case management systems.
• Ability to communicate clearly, maintain confidentiality, apply sound boundaries and judgement, and work collaboratively with clients and service providers.
• Knowledge of or ability to learn housing-focused case management, Housing First, trauma-informed practice, and progressive engagement.

Responsibilities

• Individualized engagement and assessment – build professional, respectful relationships; assess housing needs and barriers; maintain outreach; adjust services as needs change.
• Housing navigation and placement – Support housing searches, documentation, landlord communication, move-in coordination.
• Housing Stabilization and retention – Provide tenancy education, landlord mediation, eviction prevention, crisis coordination, and practical support.
• Housing Stability planning and progressive engagement – Develop Housing Stability Plans with actions and review dates.
• Benefits, referrals, and supportive services – Connect clients with health, behavioral health, legal, income, SSI/SSDI advocacy, and housing supports.
• Records, performance, and compliance – Maintain case notes, HMIS entries, documentation, and reports.
• Teamwork and professional accountability – Collaborate with landlords, providers, and leadership; complete trainings.

Skills

Face-to-face field experience

Communication

Caseload management

Confidentiality

Housing First knowledge

Collaboration with landlords/service p

Education

High School Diploma or GED

Tools

HMIS systems

Electronic case management

Job description

Share’s Housing & Essential Needs (HEN) program seeks a Case Manager to provide individualized outreach, housing navigation, and case management support to move clients toward stable housing. The role emphasizes Housing First principles, collaboration with landlords and service providers, accurate HMIS records, and compliant documentation.

Typical schedule is Monday–Friday, onsite/hybrid with 40 hours weekly.