Housing Enforcement & Data Support Officer

Royal Borough of Windsor and Maidenhead; United States; Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

LG Pension plan

Free parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Discounts & gym memberships

AVC scheme

Job summary

Royal Borough of Windsor and Maidenhead is seeking a capable administrator to provide full technical support across Environmental Health, Residential, Commercial and Community Safety services. You will handle enquiries, process statutory back-office tasks and maintain records in line with service standards.

The role is full-time with hybrid working and offers a salary of £26,895 to £30,132 per annum. You will contribute to data collection and reporting for internal and government bodies,

Qualifications

• Deal with enquiries from Customer Services Centre and other staff regarding enforcement services.
• Process complex back-office statutory processes including grants.
• Record service requests and escalate when appropriate within service standards

Responsibilities

• Compile and input information onto the service's computer database systems and ensure effective collation and distribution of statistics required within the Authority and by external bodies.
• Work as part of a professional team responsible for dealing with enquiries from the Customer Services Centre, members of the public, elected members and other staff within the Council regarding all aspects of enforcement services.
• Take responsibility for ensuring that service requests are recorded appropriately and passed to the appropriate service lead for escalation if appropriate.
• Ensure data is accurate and accessible for Central Government and other external bodies.

Skills

Enquiries handling

Customer service

Data entry

Statutory processes

Job description

Royal Borough of Windsor and Maidenhead is seeking a capable administrator to provide full technical support across Environmental Health, Residential, Commercial and Community Safety services. You will handle enquiries, process statutory back-office tasks and maintain records in line with service standards.

The role is full-time with hybrid working and offers a salary of £26,895 to £30,132 per annum. You will contribute to data collection and reporting for internal and government bodies,