Contracts and Resources Admin Officer

Swale Independents Alliance group; United States; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Staff events

LGPS

Life Assurance

Generous holiday entitlement

Cycle to work

Flexible working

Job summary

Swale Borough Council is looking for an experienced Contracts and Resources Admin Officer to join the Contracts team. This role provides administrative and technical support to the Council's contracts, with a focus on waste, recycling, street cleansing, and public convenience services.

You will handle enquiries, maintain case records in the Uniform system, manage databases, analyse data for trends, assist with community projects, and support meetings.

Qualifications

• Experience with Uniform case management system.
• Proficient in Microsoft Office and written correspondence.
• Good communication skills and attention to detail.
• Contract management experience in local government is advantageous.

Responsibilities

• Respond to customer enquiries by phone, email and letter.
• Update and maintain cases in the Uniform system.
• Create, update and maintain databases and records.
• Retrieve, analyse data and identify trends for investigation.
• Organise deep cleans, litter picks and promotions.
• Take minutes and provide admin support for meetings.
• Populate GIS and print maps for the team.

Skills

Data analysis

Customer communication

Administrative coordination

Tools

Microsoft Office

Uniform case management system

GIS

Job description

We are looking for an experienced administrator to join our Contracts team on a part-time basis to provide administrative and technical support to the Council contracts. As a Contracts and Resources Admin Officer, you will be providing technical advice in relation to the waste and recycling, street cleansing and public convenience contracts. You will support the contract management process by providing high-quality administrative support, help manage contract-related information and data, and assist with initiatives that contribute to improving local environmental services.

• Responding to customer enquiries and correspondence by phone, email and letter.


• Updating and maintaining cases on the Uniform case management system.


• Creating, updating and maintaining a range of databases and records.


• Retrieving, compiling and analysing data, identifying trends and highlighting potential issues for further investigation.


• Assisting with the organisation of deep cleans, community litter picks, and waste and recycling promotions.


• Taking minutes, and providing administrative support for contract and other service meetings.


• Populating Geographic Information Systems (GIS) and printing maps and related information for the team.

This is a great opportunity for an organised and proactive administrator who enjoys working with data, communicating with customers, and supporting projects that make a positive impact on the local community. This is a full-time position working 34 hours per week on a permanent basis. This role offers the benefit of hybrid working, combining office-based working with home working, according to business needs., Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by a face-to-face interview.

You will be an organised and proactive administrator with good attention to detail and the ability to effectively manage a busy workload. You will have good working knowledge of Microsoft IT packages and experience of writing correspondence of varying forms, eg letters/emails. You will have excellent communication skills and be at ease speaking to customers on the telephone. Contracts experience in a local government setting would be an advantage, but not essential.

Swale Borough Council is a progressive and ambitious Local Authority, located less than an hour from Central London in an attractive and diverse part of Kent involving urban, rural, and coastal areas. The Borough is facing an exciting period of change, with plans for major growth, which brings challenges and opportunities over the next few years for placemaking professionals.

Our Offer:

• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities


• Employee Assistance Programme which provides confidential & independent information and access to counsellors


• Local Government Pension Scheme (LGPS)


• Life Assurance - three times your annual salary (for members of the LGPS)


• Generous holiday entitlement with the option to buy additional leave


• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work


• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.


• A wide range of flexible working opportunities


• Annual flu vaccine


• Cycle to work scheme


• Staff benefits discounts on leisure, eating out, holidays and shopping


• Excellent learning and career opportunities for committed individuals


• A professional fee payment, if required for the role