Housing Technical Officer

Royal Borough of Windsor and Maidenhead; United States; Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

LG Pension plan

Free parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Discounts & gym memberships

AVC scheme

Job summary

Royal Borough of Windsor and Maidenhead is seeking a capable administrator to provide full technical support across Environmental Health, Residential, Commercial and Community Safety services. You will handle enquiries, process statutory back-office tasks and maintain records in line with service standards.

The role is full-time with hybrid working and offers a salary of £26,895 to £30,132 per annum. You will contribute to data collection and reporting for internal and government bodies,

Qualifications

• Deal with enquiries from Customer Services Centre and other staff regarding enforcement services.
• Process complex back-office statutory processes including grants.
• Record service requests and escalate when appropriate within service standards

Responsibilities

• Compile and input information onto the service's computer database systems and ensure effective collation and distribution of statistics required within the Authority and by external bodies.
• Work as part of a professional team responsible for dealing with enquiries from the Customer Services Centre, members of the public, elected members and other staff within the Council regarding all aspects of enforcement services.
• Take responsibility for ensuring that service requests are recorded appropriately and passed to the appropriate service lead for escalation if appropriate.
• Ensure data is accurate and accessible for Central Government and other external bodies.

Skills

Enquiries handling

Customer service

Data entry

Statutory processes

Job description

Under the general direction of the Business Support and Performance Team Leader the post holder will provide full technical support to Housing and Public Protection Services which includes Environmental Health, Residential Services, Commercial Services, Community Safety and Trading Standards teams.

Your role will involve:

• To work as part of a professional team responsible for dealing with enquiries from the Customer Services Centre, members of the public, elected members and other staff within the Council regarding all aspects of enforcement services.
• To process complex back-office statutory processes, including grants and other similar functions.
• Taking responsibility for ensuring that service requests are recorded appropriately and passed to the appropriate service lead for escalation if appropriate; within the clearly defined service standards requirements set by the Authority.
• To be responsible for compiling and inputting all information onto the service's computer database systems and to ensure effective collation and distribution of statistical information required both within the Authority and by Central Government and other external bodies.

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council - a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is a full-time, permanent role with hybrid working, and a salary of £26,895 - £30,132 per annum. Flexible working including a hybrid working pattern for a better work-life balance.

• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities' employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.