Housing Stabilization Case Manager - Diversion Specialist

Volunteers of America Chesapeake & Carolinas; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas in Durham, NC is seeking a Diversion Specialist Case Manager to provide housing-focused case management through centralized intake, with minimal supervision to promote long-term housing stabilization. You will assess housing options, navigate subsidy processes, and coordinate with HMIS and community partners.

The role requires a Bachelor’s degree in a human services field; a Master’s degree is preferred, and at least two years of experience in

Qualifications

• Bachelor’s degree in a human services field.
• Master’s degree preferred.
• At least two years of professional experience in mediation, case management, counseling, and crisis intervention.
• Experience with homeless or at‑risk populations.
• Community organizing experience is a plus.
• Ability to use client-centered or motivational interviewing approach.

Responsibilities

• Participate as a member of the Central Front Door CE unit, attending meetings and updating information according to the established process (within HMIS).
• Meet with the client as assigned or within 24 hours.
• Complete comprehensive intake assessment, to determine if client may be able to stay in current housing environment or has other housing options for the short term.
• Assess what resources may be needed to support any viable short-term housing options.
• If the client has no existing short-term housing options, gather other information to determine what other housing options might be available to avoid placing client in shelter.
• For programmatic options gather required documentation and refer client to appropriate case management services or housing location services, as needed.
• Submit requests for locating housing and for inspections, with case manager collaboration when possible.
• Work with the property manager or current landlord to resolve issues relating to conditions of tenancy
• Ensure that participants who appear eligible expeditiously complete the housing subsidy application process
• Authorize payments in accordance with the procedures established by the program office.
• Enter and maintain appropriate data in HMIS
• Work in cooperation with the project staff, DSS and other government and community agencies toward meeting program and client services plans goals and objectives.
• Provides linkage, follow up, facilitation and transportation to clients as needed in order to assist with obtaining housing.
• Prepares proposals, reports, and statistics for submission as needed or required.
• Performs other duties as assigned.

Skills

Teamwork

Communication

Case management

HMIS knowledge

Confidentiality

Data collection

Client engagement

Education

Bachelor's degree in human services

Master's degree preferred

Job description

Volunteers of America Chesapeake & Carolinas in Durham, NC is seeking a Diversion Specialist Case Manager to provide housing-focused case management through centralized intake, with minimal supervision to promote long-term housing stabilization. You will assess housing options, navigate subsidy processes, and coordinate with HMIS and community partners.

The role requires a Bachelor’s degree in a human services field; a Master’s degree is preferred, and at least two years of experience in