Diversion Specialist

South-Middlesex-Opportunity-Council; Framingham (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off ?

Job summary

South Middlesex Opportunity Council (SMOC) is seeking a Diversion Specialist in Framingham, MA. This full-time clerical role focuses on diversion conversations at assessments for individuals seeking emergency shelter and coordinating community resources.

The position involves maintaining HMIS records, networking with partners, and guiding clients through rental subsidies and housing processes. A valid driver’s license and 2+ years of case management are preferred.

Qualifications

• Bachelor’s Degree in a related field.
• Minimum of 2 years case management experience.
• Experience or training in Motivational Interviewing preferred.
• Excellent computer/data entry skills.
• Valid Driver’s license and reliable transportation.

Responsibilities

• Conduct diversion problem solving conversations at assessments for individuals seeking emergency shelter.
• Coordinate referrals to community resources and assist with financial assistance eligibility.
• Maintain knowledge of Coordinated Access Network/Homeless Response System.
• Network with community partners to stay informed on basic needs resources.
• Maintain records in HMIS database.
• Attend Housing Case Management team meetings and professional development.
• Assist with landlord mediation and understanding rental subsidies and housing laws.

Skills

Motivational Interviewing

Problem solving

Data entry

Driver's license

Education

Bachelor’s Degree in related field

Tools

HMIS database

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Diversion Specialist

Full Time Clerical 7 Bishop Street, Framingham, MA, Framingham, MA, US

Summary: To conduct diversion problem solving conversations at assessments for individuals that have requested emergency shelter. Help people immediately to identify alternative housing arrangements while coordinating referrals to community resources and assisting with access to financial assistance for those who qualify.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Maintain knowledge of Coordinated Access Network/Homeless Response System.
• Maintain records in HMIS database.
• Provide motivational interviewing skills to fuel problem solving conversations.
• Network with community partners to maintain knowledge of community resources for basic needs, i.e. food pantries, clothing donations, etc.
• Network with community partners to maintain knowledge of mental health, behavioral health and physical health services, including substance abuse treatment.
• Attend Housing Case Management team meetings.
• Attend Professional Development to stay up to date on shelter diversion best practices.
• Assist individuals in understanding federal/state guidelines for rental subsidies, tenant rights and responsibilities as well as basic knowledge of housing laws.
• Assist with landlord mediation and/or conversations with family/friends to help individuals resolve their housing crisis.
• Maintain knowledge of application processes for state benefits.
• Communicate with local emergency shelters on bed availability when diversion is not possible.

Knowledge and Skill Requirements:

• Bachelor’s Degree in a related field.
• Minimum of 2 years case management experience.
• Prior training and experience in Motivational Interviewing strongly preferred.
• Excellent computer/data entry skills.
• Ability to problem-solve in a fast-paced environment.
• Valid Driver’s license and reliable transportation.

Organizational Relationship:

• Directly reports to the Community Support Services Program Manager.
• Direct reports of this position are none.

Physical Requirement:

• Ability to drive.
• Ability to ascend and descend stairs.

Working Conditions: As part of the responsibilities of this position, the Diversion Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Some travel is required. Flexibility with hours is required as some meetings may occur after hours.

Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.