Housing Contracts Administrator & Scheduling Lead

Sureserve; Boston (MA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Employee wellbeing programme

Annual leave

Maternity & Paternity Packages

Dental/Healthcare cash plan

Cycle to Work Scheme

Electric Vehicle Leasing Scheme

Job summary

Sureserve Compliance Central is seeking a diligent Contract Administrator to join our busy team. The role supports team leaders, engineers, suppliers and tenants with robust administration, ensuring works are planned, allocated and communicated on time.

The successful candidate will handle a high volume of calls, maintain records, and liaise with Contracts Administrators and Supervisors, while upholding excellent customer service standards.

Qualifications

• Experience with Microsoft packages, IT systems and databases.
• Proven administrative experience in housing, premises or facilities management.
• Strong organisational abilities and multitasking.
• Experience handling a high volume of calls is beneficial.
• Friendly and professional attitude to maintain good relationships with engineers, tenants and clients.

Responsibilities

• Plan and coordinate day-to-day works of Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices and distribute/communicate work accordingly.
• Ensure data cascades are accurate and timely.
• Keep up-to-date records produced and stored in the appropriate mediums on time.
• Liaise with other Contracts Administrators and Supervisors.
• Answer calls from Clients and Tenants and handle enquiries.

Skills

Customer service

Organisational skills

Microsoft Office

Data management

Call handling

Job description

Sureserve Compliance Central is seeking a diligent Contract Administrator to join our busy team. The role supports team leaders, engineers, suppliers and tenants with robust administration, ensuring works are planned, allocated and communicated on time.

The successful candidate will handle a high volume of calls, maintain records, and liaise with Contracts Administrators and Supervisors, while upholding excellent customer service standards.