Housing Case Manager - Onsite (Vero Beach)

Kinetic Staffing LLC; Vero Beach (FL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Benefits offered

Job summary

Kinetic Staffing LLC in Vero Beach, FL, is seeking a Case Manager to support a housing assistance program. You will manage applications from intake through closeout, coordinating with homeowners and internal teams to ensure timely, accurate processing.

The role is full-time and onsite, with occasional evenings, weekends, and local travel. 2+ years of experience, strong communication, and confidentiality are essential.

Qualifications

• 2+ years of customer service, administrative, or clerical experience.
• Notary Public preferred, but not required.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to learn and navigate web-based systems and new software applications.
• Strong written and verbal communication skills with high attention to detail.
• Ability to work independently, meet deadlines, and maintain confidentiality.
• Valid driver's license and ability to pass a Level 2 FDLE background check.
• Bilingual English/Spanish skills preferred.
• Familiarity with CDBG, FEMA hazard mitigation, or similar programs preferred.

Responsibilities

• Manage assigned cases from application through closeout.
• Conduct applicant intake, documentation review, and eligibility determinations.
• Maintain regular communication with applicants and document all activity in the system of record.
• Prepare and issue required program correspondence and contracts.
• Coordinate with internal teams to support pre-construction, warranty, and closeout activities.
• Ensure work meets program timelines, quality standards, and compliance requirements.
• Follow established program guidelines and procedures.
• Identify and escalation issues that may impact case progress or applicant experience.
• Support process improvements and perform other related duties as assigned.

Skills

Customer service

Administrative support

Bilingual English/Spanish

Attention to detail

Confidentiality

Communication skills

Education

Notary Public

Tools

Microsoft Word

Excel

Outlook

Job description

Kinetic Staffing LLC in Vero Beach, FL, is seeking a Case Manager to support a housing assistance program. You will manage applications from intake through closeout, coordinating with homeowners and internal teams to ensure timely, accurate processing.

The role is full-time and onsite, with occasional evenings, weekends, and local travel. 2+ years of experience, strong communication, and confidentiality are essential.